Orleans Community Health Albion Healthcare Center - Albion (NY)

1 /5 Tara Mayes: If I could give 0 stars, I would. Brought my daughter here today for an ear infection around noon. Called at 1:40 because the antibiotic still had not been called in. They assured me Dr. Raza was still seeing patients but it would be sent when he was finished at 2. It was never sent. Called again at 2:20 and they were closed of course, the oncall was useless as they only have a “triage” nurse who told us to go to urgent care or ED, that there wasn’t a provider on call. Umm, isn’t this the point of me going here? So you mean to tell me you’re going to bill our insurance for useless care that I have to follow up somewhere else for? Cannot wait to call them first thing Monday morning when they open to give them a piece of my mind.

1 /5 Robin DiPasquale: I went in yesterday for a UTI, they didnt call me back until 35 minutes after my scheduled appointment time, and it was another 25 minutes after that until I was seen by the provider. Even though I had blood and WBC in my urine, they wanted to send it out for analysis. My symptoms got significantly worse overnight so I called in the morning. They initially told me that Id have to either wait until Monday when my provider came back and the results of my urine analysis would be in, or I could come in for a new appointment (paying them money again!) to be seen by another provider. I asked if they would just repeat the same process or if I would get prescribed antibiotics as I had significant amounts of pain in my groin and lower back today. The receptionist put me on hold and when she came back said she would put in a note to the provider and Id get an antibiotic prescription. This was at 8:30am, DR didnt get in until 9am. I called at 1pm and was told the provider hadnt reviewed it yet and she would "on lunch or between patients". Called again at 4:45pm before they closed at 5pm to find out the provider decided I could come tomorrow as a walk-in (which as all the other reviews have pointed out, you actually need an appointment for, its really not walk in, just lots of sick visit openings because who wants to go here for a legitimate check up when they are so incompetent?!) or go to the ED if I was in that much pain. Thanks for letting me suffer all day long instead of just telling me that this clinic is a useless waste of time and money.

1 /5 Randy Reese: They are open until 5:00pm but seems like they cant be bothered to answer the phone after 4:45pm. No answering machine or anything. Real dedicated employees (and yes, that was sarcastic).

5 /5 Charles Easter: Me and my fiancé go here, there very great doctors my favorite as well as Jennifer g is Pamela Eden she’s caring as well as very understanding to all matters god bless this place I hope soon to see more kind things up here because there great

1 /5 Ashleigh Barnard: How is this a walk in clinc if you have to make a appointment to get xray... when I called yesterday I was just told that xrays stop at 330 nothing about making a appointment. And you have to call the morning of to make the appointment. So not a walk in clinic.