NYC Health Hospitals/Gotham Health, Tremont - Bronx (NY)

1 /5 M W: I don’t want to mention any specific nurses’ names but my first visit was okay. Then the nurse I had left the practice and I was not even notified. The second nurse I saw was pretty much fat shaming me because I am overweight. Then my latest visit .. the nurse was ok but she got mad because I called her nurse. I understand she is an FNP but as a patient I figured calling her nurse followed by her last name was sufficient. So based on my two previous encounters, I will not be going back to this location again. These nurses need to be sensitive to the patients’ needs and learn to communicate properly. I also feel as if they don’t really listen to my issues much when it comes to my health.

1 /5 nos worthy: Unorganized, unprofessional and slow, three words to describe this pediatric clinic. If you have a infant/newborn do not sign up to have this be your clinic. I recently moved states and decided on this clinic had an appointment for Monday they changed it and I was not notified so I wasted my day coming there. Went there on Tuesday after providing information the pervious days on myself and my son, on day of appointment they are going to let me know they can’t see me cause the don’t have immunization records. Bare in mind this is after coming previous day and speaking on the phone and being told they can access his records thru my chart. Wasting another day of my time, they told they should receive the by that afternoon and I should be able to be seen the following day. Days went by no call until I had to call them myself and still did not get a proper response. On Friday I received a call from them saying they received the records and I can come in the following week on Thursday. Arrived on Thursday they are going to ask me if I have his records. My response was the clinic call and said they received it and the pediatrician is going to ask me who told me that? After searching she found it. This unacceptable I’m not one to leave bad reviews but this is just pure unprofessionalism. DO NOT RECOMMEND. This poor service just made me realize how immaculate my clinic in Texas was.

3 /5 Mind Yours: My first visit to this clinic was not pleasant. The wait time was extreme and much longer than I expected however, the director of the clinic did go above and beyond to ensure me this would not happen again. My second visit was much more pleasant, the nurse was very attentive as well as knowledgeable. Wait times were short and I was in and out of the clinic at a normal doctors visit pace. Overall the facility is extremely clean, the director is attentive and cares about his patients experience, and the nursing staff especially Alana are super friendly.

5 /5 Lisa Caines: Im currently at this facility seeing Dr Raggio, who I hope will be my families dentist for a long time. Dr Raggio has giving me back my faith in my what a dentist show be like . He treats my family and I as a human beings not as a number, he communicates what hes doing and what needs to be done. He respects his patients and makes you feel comfortable to be at the dentist which we all know is not a place we wanna be, going through the nychhc system you tend to get ignore and get treated as a number. This place was recommended to me by my cousin.we have to travel outside our neighborhood ,but it is worth it.The facility is clean the people are friendly and very very professional.

1 /5 Jake Flanders: The new management here is TERRIBLE. That lady named Claudia is very ghetto, unprofessional and not helpful. Where are they finding these people? I complained about an interaction with Samantha and they both started giggling and laughing at me instead of helping me. Im not coming back until they are gone. I will be going to Bronx Care, Montefiore or St Barnabas and you should do the same!