1 /5 Julia Goyette: On Friday the 3rd I called the salon, around 645, to ask if they would be able to take me for a basic pedicure- as I knew they closed at 8 and it was cutting it a little close. They had said if I got there soon, then they could take me. I got there at just about 7, and was seated quite quickly which was nice. The woman helping me was initially very sweet, however I noticed her moving very quickly but it was understandable at the time. While using the heel filer, she actually cut the side of my big toe. I didn’t notice at first then she sprayed something and it stung, and I looked down to find a cut/small gouge in my toe. I brushed it off. Then, she rushed to finish my toes (which I had to request a spot be fixed) and brought me over to the waiting area. They did look good when she initially finished! However, it was getting closer to closing- but my toes were no where near dry. She came over to feel them and then came back with plastic wrap, and proceeded to wrap my toes in the plastic wrap. Before doing it, I said “I think they’re going to smudge if you do that, they’re still wet”. She said “it’s okay”. Well, they surely smudged. I told her they smudged and that they really needed to be redone and they were messy and no longer looked good. She said “it’s okay” and came back with more nail polish to cover the areas that smudged. This made them look even more messy as you could see the buildup of the smudged areas underneath the additional layer, also making the amount of polish very thick. I was very disappointed now with how they looked, which I again expressed. I sat back under the dryer, since they were still very wet. She came back with a spray and said “okay you’re good to go”, I told her they were still wet. She said “it’s okay, they’re okay”. She was standing next to me waiting. Also at this time, every employee was standing with their coats on and staring at me waiting. It got to the point where I felt so rushed, uncomfortable and beyond not welcome, that I felt 100% forced to leave. So, I walked out in those paper thin slide ons- on this night that was -2 degrees and had to walk to my car in then since my nails were still in fact very wet. Coming from someone who worked in customer service/retail- I very much understand closing times, but you do not rush a customer nor do you disregard their concern and have then leave completely dissatisfied. Again, I also called ahead to make sure it would be okay as I was considering the later time- and they said yes. I will never be returning here. I was left with smudged toes and numb toes from walking out essentially barefoot. Would recommend looking for further, or if you do decide to try it- avoid going within 2 hours of closing time.
