Jacquelines Dominican Style Beauty Salon - Albany (NY)

1 /5 Lelia Walcott: The owner expressed to me “I don’t need your money I have plenty of clients” in response to her CHEMICALLY IRRITATING MY SCALP! By using products she did not use in our normal routine to get my hair done faster. For context the 2nd to last time I was in the salon was from 11am-9pm because the owner was busy with other clients though I had an appointment for my regular color fill. I was patient and worked with her at the time. This last time I went I assumed she wanted to speed the process up. This last time - February 20th, 2025 she used way more product and left it in my hair for longer as well as dying my eyebrows. I current have way lighter eyebrows with barely any hair at the end as she left it on my brows for 30 mins plus as oppose to 8-10 mins and then SHE BLAMED ME the paying client for not telling her the professional…. Making it seem like this was all my fault. She used multiple red lamps that produced heat after the products to dye my hair was in my head (which was also different than last time) which I believe contributed to its irritation! A few days went by and yesterday February 25, 2025 I requested her in person to give me my money back as my hair was 2 different colors because my roots lifted way too high, I did not get what I asked for, she chemically irritated my scalp and I still cannot brush my hair because my head is so tight and dry. Durning the process she saw my head was raw and red and did nothing but continued to pull and rub the product in. She told me that day I was paying for the “service” of what she did. Because it was neglectful, painful, and not what I asked for I believed I had every right to request my money back. Mainly I do not take disrespect lightly and her comments of dodging blame I was very sick of. She did give me back my money (which she should not have charged me for then) but she was unapologetic, rude, and told me again it was my fault for only coming to her salon when I need to fill in my roots as if that had anything to do with my scalp being hurt by her. I went to the doctor and my scalp is going to take a while to heal because of this incident. It’s okay to mess up but to not take responsibility and mistreat a client is disgusting. My head was burning as she kept rubbing this in and I wasn’t even offered a tissue or “I’m sorry”. I have done this process with her multiple times and never thought she would respond so poorly. Turns out one of her workers expressed to me the 2nd to last time I was there the owner was upset about me for a week because my fill was more than 2 inches. I don’t care if Ithe root fill was down to my neck regardless I’m paying you for a service and I’ve been nothing but kind. Even tipping her for staying past her hours which AGAIN NOT MY FAULT….When things aren’t done right you need to be called out on it. This was not my fault and I am very disappointed with her failure to be a decent human being to a “client” she “cares about”. Same way you don’t need my money I don’t need your business. ✋ Attached is a picture of what my hair looked like when my scalped “calmed down” and this was hours after I left her salon so you can only image how bad it truly was. She never asked that day I asked for my money back “how are you doing?” Or followed up like a decent human would after such a traumatic experience …which speaks to her true character. Never again.

5 /5 brenda santana: I get my hair straighten 1-2 times a year and every time I go to Jacquelines she does a fantastic job and since I’m a natural hair girlie I love that my curls are always there after I wash my hair! 10/10 experience they are very sweet and outgoing.

1 /5 Tee JustTee: If I could give 0 star, I would. I went to this shop in October 2023 for a black dye and a trim on my natural curly kinky hair. I left with a dye, trim, and stinky overprocessed hair. Three weeks later, I called Jackie up and informed her that my hair was not reverting back to its natural state, and I believed she gave me heat damaged. She insisted that it wasnt. She stated that my hair texture would not revert. I told her thats the definition of heat damaged. Now its 2months later, and I went to get a consult elsewhere, and found out that she put a chemical in my hair(that is why it still stinks) and she did not do the second step, which is why my hair breaks right off by just touching it. To make matters worse, she refused to admit that she damaged my hair. If you have 4C type hair, here is your warning, do not go to this salon if you want to keep your hair on your head. Learn from my unfortunate situation. Update: It is now May 2024. All my hair fell out, so I cut it all off. Thank you, Jackie, for showing me what greedy looks like. Count your blessing because I can still sue you for all the damage youve done. Youre evil and greedy, and God doesnt like ugly.

3 /5 Kai Wynter: Went here about a year ago. I have type 4 hair. My blow out and cut was perfect but what is in that $10 treatment? My curls were looser after the wash and now that my hair has been growing out for a year I can see the difference in the two textures… I just feel like if you’re going to tell me to get a $10 treatment to loosen my curls that should’ve been very explicit. When I washed my hair two weeks after the blow out, my hair was straight for about 3 months….

4 /5 Amun Ra: I took my 6-year-old daughter to Jacquelines Dominican Style Beauty Salon for a wash, ends cut, and straightening, and we had a fantastic experience! I was initially nervous about letting someone cut her hair, but the staff was incredibly friendly and kind. They were gentle with my daughter, who is a bit tender-headed, which made her feel comfortable. The result was beautiful—my daughter left happy and received so many compliments at school! I highly recommend this salon for their excellent service and caring approach.