Hollywood Hair Salon - Rochester (NY)

1 /5 Bando Ron: WORSE PLACE TO EVER BRING A CURLY MIXED CHILD. OR ANYONE WHO WANTS COLOR!! For one my wife booked a color and cut for her and my child (11), she gets there, tells them what she wants and explains that they don’t have enough time.. mind you she called prior explaining what she wanted done for both child and wife. And proceeds to tell them they don’t have enough time because of another client coming, her appointment started at 1, they were running behind, proceeded to text and ask to come 30 minutes later… my wife agrees! & the old lady was nothing but rude and unprofessional. Non accommodating, RUINED MY DAUGHTERS HAIR!!!!! Never going there again. Screams at the top of her lungs when I arrived to pick her up that she’s not a babysitter while she wanted for her mother to get her 30 minutes of a wait just patiently waiting on her tablet polietly & quietly. Screams her salon is closed (but had 5 other clients getting there hair done). Refused to fix the frizz, terrible highlight job, and unevenness. My daughter left in tears!!! Amongst other racial remarks made towards her being half black. -10000/10. WORSE SALON IVE EVERRRRR BEEN TO IN 30 years!!! Disgusting rude staff, unorganized, didn’t ask professional questions prior to their appointments to adequately service and provide enough time for both services. SHE RUINED MY CHILDS HAIR! I’m calling every agency I can to sue for emotional an financial damages Monday morning. Pure trash hair dressers. I will show a before they ruined it and after, the after photos is how they let my baby leave the salon, no gel, no moose no oil, NOTHING!!! Disgusting!!!!

4 /5 Sarah Ford: She did really good and was super friendly and nice. I feel like the price was a bit too high but the quality of the product used was also high so I feel it was worth it. Im not giving it 5 stars because I feel like the hair foils could have been placed in a little bit neater then thay where and I wanted the color to be a bit darker then it was. Overall my hair terned out grate and the service was awesome!!

5 /5 Sadia Depta: Great place. My hair was a mess when I first came in to meet my new stylist. Now my hair feels healthy again for the first time in a very long time! The hair products are of newly released premium brands. See the before, during & after pictures! I came in yellow and left a sexy Hollywood blonde!

1 /5 Marrin Thomas: BEWARE.... I met with Kristi for a consultation to get hair extensions after losing my hair the passed two years. I showed her the picture of what I was hoping to achieve. (See photo) My hair was dark brown and a blunt cut just at the shoulders. I ordered 18" wefts through her per her suggestion. The hair that was sent didnt look AT ALL like the hair I was hoping for but this being my first time with extensions and she said she could color them so I trusted her and the process. Instead I looked like a clown with my dark hair and ice blond extensions and no blend whatsoever. (See photo) It wasnt anything like the photo but I was trying to go with it. I asked her to add blond to my hair to at least try to blend into the extensions. The color blended better but the cut did not. She cut over FOUR INCHES off of my $300 extensions. Mutilated my natural hair and it still didnt look good. (See photo) I couldnt wear my hair down, no style could make these look good. Ive been very frustrated that I decided to take the extensions out to find my natural hair completely botched, completely thinned out and uneven. I sent Kristi a message and she called me with such attitude. She literally argued with me for 10 minutes before finally admitting the extensions werent right and admitted she shouldnt have put them in, especially knowing I would need more hair that I wasnt aware of yet. She offered to purchase new extensions for me adding that would be the last thing she would do for free. Two days later she called me to let me know she would NOT be ordering new extensions for me, that she had random pieces of extensions laying around at the salon she would use and place my cut up extensions back in my hair. I explained that wouldnt give me the look I paid for. She told me to go see another stylist. I spent $700!!!!!!! This woman was so unprofessional, rude and unapologetic after destroying my natural hair as well as the hair extensions I paid hundreds for. I gave her multiple chances and suggestions to right her wrongs but she told me she would not do any of that and she doesnt give refunds. You may have good luck with her, be grateful cuz her customer service is astonishing.