2 /5 Crystal: Worst experience I have ever had. I have been going to this salon on and off for 15 years. I live out of town. For the record I liked the work she has done for me in the past. I have had other people there do my nails and feet.
This day I was totally upset but, I don’t carry on with people. I’m too poise for that. Hence this review is specifically to Melissa who I will no longer request. She seems to have a harsh manner. I started going back in May for Mother’s Day.
I came back in July and today,August 9 for 2:00, 2024 appointment.
First, she never speaks, I seem to be the one who says, hello how are you? Today, she said Crystal and gestured to the pedi to start my nail polish change.
Today, I pull three bottles of polish to look at and set them aside on the table if the empty chair next to me. She says abruptly, are you finish looking at those? she says I’m going to put it back before they fall. They were not going to fall.
It’s all about delivery, her tone needs a lot of work. She also seems to be in a hurry, especially today.
Next, I’m choosing nail color, one of my toes is dark. So I see a beautiful two coral colors and I ask is one lighter then the other. She says I don’t think it will cover the toe. I said ok, she goes in to say you have a dark toe, I say I know and ok. An unnecessary comment in my opinion. Because when I asked about the color she answered and I said ok.
The same toe was looking different when she painted it so I took a picture to look closer.
I ask about why the left side of the toenail looks different, she’s says abruptly, you have a broken nail. As I’m trying to process this, she looks at Theresa and makes a comment in their language and looks back at me and then I have an attitude. Like, what is the problem.? Am I not supposed to ask about my toes? You’re the person that supposed to help.
Next, I move to the table to get a fill my nails a bit longer then I like and I have one broken one. She says do you just want a filll or fill and fix?
I thought the question was strange it’s (the fix) is on the sign in sheet and why would I not want a missing nail fixed?
I ask are you in a hurry, she says no, I said, you seem to be in a hurry. As she uses a nail to remove what’s left of my broken she goes in, I pulled back( which is a huge clue) and say can you be more gentle? she says how? Then she cuts down my nail upon request, I had coffin. Never ask would like this, or any recommendations.I asked for French, I asked is their another shade of clear? No customer service, no would like to try or let me see what I can do. Finally, I’m finished and head to the drying table. After i finish I never said a word paid with cash and left no tip as I always have in the past.
Maybe Melissa just didn’t like me. It’s all good because I won’t be going back for her service. Or, maybe she not good at her soft skills, only the technical ones which are the hard skills.
I get that your work can become monotonous, I can imagine doing nails and feet day in and day gets boring. I’m recommending a customer service reboot. It does not matter how long you been in business, customers want to be greeted with a smile, get good quality service and enjoy the experience. We all are busy, please take sometime to clean the windows and the door. Melissa, it does not cost a thing to treat people with kindness, do better.
