Elite Nail Spa - Rochester (NY)

3 /5 Elaina Chen: This place was recommended by a friend. I came here to get a french tip pedicure, which I usually do myself but cant anymore because of my pregnant belly getting in the way. Nice staff, great massage chairs for pedicure, and nice hot stone massage included in the pedicure. I wasnt able to get my pedicurist to get the right temperature of the water (first it was too hot, then I asked for it to be a little cooler and she made it too cold, then I said it was too cold and she acknowledged me but didnt change the temperature, then I said it again and she pretty much ignored me.), and I also couldnt get her to trim my nails shorter, and I couldnt really get her to straighten or shorten the width of the French tip... not sure if this was just a language barrier thing or not. The French tips were also kind of uneven and I could do a much better job if I could reach my feet (picture shown, pls excuse my swollen sausage toes). Also I listed the prices in another photo, all of which are quite competitive. If I were to come here again I would probably just do a solid color next time. French tip is too variable at pretty much every place Ive been!

4 /5 Vsg 0626: Nicole does a great job on my nails but I do find calling to be difficult because there is a language barrier and there is not a lot of customer service because of it. But if youre not in a hurry and you can get beyond that when making a phone call this is a great place to get your nails done

1 /5 Griffith Corintia “Tia”: I have never experienced so much disrespect and blatant racism in a salon. Firstly I’d like to start off by saying the lady I had fit my nails did not do a single thing I asked her to. The shape, length and color is incorrect. The lady doing my nails was insanely rough with them and now I have scratches all across my hand because of her incompetence with the nail file. Secondly, I got charged 60 for a service that was priced at 35. I’ve had friends go and have been charged cheaper. And lastly, the amount of backhanded statements and the dirty stares were disgusting. Talking about how I look and talking bad about my skin color is absolutely ridiculous for adults to do to a teenage girl. I am beyond upset and I truly do not think this salon is worth anybody’s time or money unless you want the exact opposite of what you’re asking for. Do better and don’t scam your customer.

5 /5 Breanna Stefano: Linda did an amazing job, a little more than I would usually pay for a fill, but totally worth it. Even came in with a nail half broken off and she built it up beautifully that you wouldn’t even know it had been broken. Also very gentle and attentive. Asked my opinion and made sure I was happy with them before she moved on to the next step. Definitely my go to nail place now!

5 /5 Linda Marciniak: Very relaxing to be pampered here. I got gel nails and I’ve been so pleased I go back every few weeks. Tons of colors to choose from. Ann always acts happy to see me and I feel at home! Highly recommend!