Dutchess County Auto Repair Inc. - Poughkeepsie (NY)

1 /5 I. M.: Brought my car here for an inspection on a weekend. Called and asked if someone could do an inspection. They said the owner would be back in ten minutes to do it. Bring it in. I brought it in and waited almost an hour. They put it on a lift. They then told me I needed wipers. I didn’t see them test the wipers and asked how they knew (my wipers were top of the line, less than a year old, and worked perfectly fine so I knew I didn’t need wipers). He said he did “the water test.” I asked him to take the car down and I would buy wipers and bring it back. He said there would be a $25 charge to take it off the lift. What?? He said there would be no charge for taking it off the lift if I bought the wipers there. Left me no choice! (I should’ve called the police). They charged me top of the line price for bottom of the line wipers. I asked for my old wipers. Tried to watch him like a hawk but he stepped behind a pillar. When I got my blades back, they were sliced. My “inspection” cost me over $70. Total RIP OFF. DO NOT GET AN INSPECTION HERE. DISHONEST PRACTICES!!

5 /5 Chris C: I recently took my car to Dutchess County Auto Repair, and I couldnt be more impressed! From the moment I walked in, Sal and his staff greeted me with warmth and professionalism. They took the time to listen to my concerns and answered all my questions thoroughly. The service was incredibly efficient; my car was diagnosed and repaired faster than I expected. Sal provided me with a detailed explanation of the work needed, along with a fair estimate, so there were no surprises. I truly appreciated his honesty and transparency throughout the process. I left feeling not only satisfied with the work done but also with a sense of trust in their expertise. If youre in the Dutchess County area and need auto repair, I highly recommend Dutchess County Auto Repair! They’ve earned a loyal customer in me!

5 /5 William Hild: Sal is the absolute best and would never take my car elsewhere for repair. He is friendly, honest, extremely knowledgeable, very fair, and communicates great. He recently replaced my entire rack and pinion and it was done perfectly and the car drives so well now.

5 /5 TOUMA HIJAZEEN: Amazing service , friendly staff tbh they were so fasttt i was able to get back to my work in less than 15 minutes

1 /5 natalie tohom: This place is horrible. I took my car in for an inspection , went to the store across the street for 5 min and came back , my driver side window shattered. They tried to blame it on a door that had a bump from two weeks ago but has been opening and closing just fine. The window could’ve just been pressed down since that didn’t have a problem at all. I’m not sure why he thought it was ok to break the window. Other doors worked as well. There was no reason to break my window. And THE OWNER WAS SO UNPROFESSIONAL. He broke the window, he should be fixing it. Not telling me to pay for the damages he did. He thought it was about money and showed me his money said he’s not hungry for money. I would’ve paid no problem if i brought it in broken. He wanted me to pay it all the window and labor for something he did. He didn’t even want to give me his insurance so I can call my insurance. I took it to Eddies auto shop afterwords (great autoshop) they tried to talk to the owner and the owner hanged up. Anyone who tried to talk to him with me he would say he would only speak with me. Thinking I would agree to pay because I’m a young woman. Horrible place. It should be shut down. They passed my inspection knowing they broke my glass. Horrible customer service horrible owner.