Crystal Run Healthcare Urgent Care Center - Middletown (NY)

Anthony Ruscito My name is Dianne Kenny. I had a wonderful experience today. I needed bloodwork and it’s always a challenge to do this for me. The nurses that I had today were so patient and caring and made my experience a pleasant one. I was so grateful. Thanks.

P H I have never seen nor experience a more horrible emergency room. The nicest thing about this place is the exit sign. I went in the morning and shouldve known after seeing an elderly lady cursing as she left that they didnt help her and that she needed to go to another ER. The decor, the layout, the check in felt 3rd world. The floors were dirty the EKG room is dirty and cluttered like walking in someones dirty closet. I saw people come in with trauma,bleeding, bones out of socket, horrific vomiting amongst and one man were made to sit in excruciating pain to wait for a room. After waiting for 3 hours without being seen I left. Im okay with having more critical patients seen ahead of me but I would never recommend anyone go there. The older man and his wife sitting there with a dislocated shattered bone said it best with tears in his eyes, "You cant this place an EMERGENCY ROOM." They need to close it down, restructure, hire and renovate. Dont take anyone you love there.

Anthea Sapon Dr. Gordon is awesome! Ever since I started my treatment, my sense well-being has greatly improved. No more headaches and stuffy nose. I can breathe well again. He also educates about alternative treatment to sinusitis. Even if he is busy, you still feel important and cared for.

Sharlene Anderson Front desk clerk Evelyn rude and not helpful. Upon initial approach she did not acknowledge that I was standing at her desk. After finally acknowledging me she asked for my insurance and sent a link to register for the scheduled appointment. After waiting serveral min she states there was an issue with my insurance (1199). She asked that we call the insurance company to confirm it was active, I asked her to also call while we were calling, she replied they (the insurance)will not speak to her. Lie number 1.. as there is a provider number .. she finally calls after i attempted to call the provider portion, she hung up saying there was a 20 min wait and she had calls to make and patients to attend to.. we were the only patients in the waiting room, lie 2..., said she had calls to make to contact patients, but didnt make one call, lie 3. I should have read the reviews prior to scheduling my baby to coming here. After waiting 42 min she finally calls someone to find out there is an issue with the system. Very unprofessional. As a new patient this was not a great experience I would never recommend anyone to come here.

Kelly Shull This was my first experience with this group for a routine colonoscopy. I saw Aviva Frommer the consultation & she was so nice and thorough and answered all questions. The staff at the office in Middletown for the procedure were all very nice and Dr. Ellis was great as well. I would recommend.

Natalie Z Dr. Cwynar was truly exceptional; he has a great personality and took his time to address all of my concerns thoroughly. Finding the office was a breeze - its clearly marked and easy to locate. The receptionist was incredibly helpful and nice, and all staff members exhibited a high level of professionalism. I highly recommend this office. My appointment, including a comprehensive exam, was completed in under an hour, with minimal wait time. I find it difficult to reconcile the negative reviews below. Even in the unlikely event of a delay, I have full confidence that the office staff would handle it with grace and professionalism, based on my recent visit. After enduring an hour plus waits in other offices without receiving apologies, I truly appreciated the atmosphere and efficiency here. Keep up the good work!

Lenora I went in specifically to get a referral and to get a specific lab test done. Both were mentioned. Both were not done. After my blood was drawn on another floor I realized the appointment was over. I had to go back in to get my referral. It showed up as a second visit. When I got my lab results the test I was waiting for wasn’t even there. They didn’t do it! I’ve had my blood drawn once in my life and this was it. I never go to the doctor and for me to actually make an appointment takes years. The fact that I have to go back now and they’ll get money for another visit is ridiculous. Incompetent. The ladies behind the desk were nice tho.

James Joseph Dr Hexter and the rest of the staff here really go above and beyond to keep you at ease even in tough situations. Every time I go I’m always greeted by such happy and warm people. They know who I am and always ask how all my pets are doing. I can’t recommend this location enough. PS Cheddar says hi!!!

Carolynn Dr.Gordon was very professional, practical and informative. All while having a pleasantly kind, and understanding manner. We would most certainly recommend him for all ENT needs.