Cornerstone Family Healthcare - Middletown (NY)

1 /5 Ron M: The male doctor is quite rude and does not provide a sense of care at all. He answers your questions as quickly as possible and leaves without giving you a chance to ask follow-up questions. I eventually went to another doctor and now feel well taken care of, as one should with their doctor.

1 /5 Zhou Torres: Frustrating Experience - Long Waits, excessive time to fill out forms, and a rude doctor They dont care anymore. Bring back MCHC (former name/staff) I usually dont write reviews but my experience with Cornerstone Family Healthcare has been consistently negative. The wait times to get appointments are incredibly long, often leaving me waiting weeks to just been seen. Making it difficult to get the care I need quickly. The paperwork requests and physical fill outs process is absurdly excessive, requiring me to keep calling them to get updates or reminding them, wasting valuable time. To make matters worse, Ive encountered several instances of a rude and dismissive by staff member, Dr. Yvette Figueroa, which has left me feeling unwelcome and undervalued as a patient. You get into medical school and get licensed to practice medicine because you want to take care of others. Not be rude. She needs lessons in care ethics and soft skills in customer service. On the bright side, shoutout to the front desk staff, RN/NA staff, and lab staff. Nothing but extremely nice and professional. As well as shoutout to Dr. Jason Taniguchi. Hes been nothing but nice and professional. Dr. Yvette Figueroa needs to learn more from him and other staff. **PS for new patients: I would strongly advise in seeking healthcare elsewhere. Theyll require you to pay ASAP if you dont have insurance before you get taken care of too**

1 /5 Efremenko Marina: terrible office!!! My husband is 29 years old, has had problems with blood pressure for 9 months, we go, ask to do tests, prescribe an ultrasound, the only thing we have achieved during this time is an extended blood test and thats it! When my husband says that he feels bad (we have already been to the hospital 3 times because of this), the doctor tells him "you are young, healthy, work, live and drink more water! If you feel bad, go to the hospital." Is this normal?! I cant understand why it is so difficult for them to find the cause! p.s.: my husband does not smoke, does not drink, eats healthy food rich in vegetables and fruits

2 /5 Lenora: I went in specifically to get a referral and to get a specific lab test done. Both were mentioned. Both were not done. After my blood was drawn on another floor I realized the appointment was over. I had to go back in to get my referral. It showed up as a second visit. When I got my lab results the test I was waiting for wasn’t even there. They didn’t do it! I’ve had my blood drawn once in my life and this was it. I never go to the doctor and for me to actually make an appointment takes years. The fact that I have to go back now and they’ll get money for another visit is ridiculous. Incompetent. The ladies behind the desk were nice tho.

1 /5 Rebecca Reed: First of all, Dr K, the Pediatrist, Incredible!! Got me sent to a specialist to have ankle surgery. If I hadn’t gone back for a physical with Dr Ivette Figueroa this would have been a 4 star review. HOWEVER!! I went back, saw Dr. Figueroa. It’s an annual physical, I get it, nothing special but I did come in with a specific question about weight. I’m not necessarily obese but am struggling no matter what to lose weight. I was told verbatim: “I’m not a miracle worker, try harder.” EXCUSE ME!!!! I got my blood work back 2 days ago and emailed her through the portal with a few concerns. Haven’t heard anything back and doubt I will. I would still go back for Dr. K but NEVER to see Dr. Figueroa. Awful!