1 /5 A F: Made an appointment for my 14 year old daughter for her school dance. We were not greeted when we walked in, instead of saying hello , woman shouted , “color!” and then she pointed at the nail polish wall. We paused and showed her a PHOTO of what she wanted with long nails French manicure, black trim. She started manicure and had someone else take over, who also saw the photo , no questions of any kind about what she wanted other than gel. Was asked to pay in advance since they were closing the register before her nails were done and then proceeded to give manicure with no tips like the photo . My daughter was terrified of the angry rude woman who shouted at us when we walked in and was too scared to say anything once she realized they were not giving her tips. By the time I saw what they were doing the black tipped nail polish was on her short nails. I told her she didn’t want short nails with a black trim that looked like dirty nails and we had showed a PHOTO of nails with tips that she wanted and was told it’s too late. I asked to make an appointment the next day to fix and told no appointments were available except for one at 9:30 am on a school day . We were refused ANY money back and paid 45 to have the nail polish removed and scraped off her fingers painfully and had to make an appointment elsewhere to fix. Funny thing is I have never written a bad review anywhere . I am extremely reasonable . If we had been treated civilly and had a conversation from the beginning this never would have happened. If it was a miscommunication, and you offered to give me a partial refund or an actual appointment to fix with partial discount I would have never written this review. If you treat people poorly this is what happens. You should treat customers like human beings and have minimal communication and courtesy. We have been to a number of nail salons that have all been great! Still in shock about how they treated us.
