CAYUGA NAIL SPA - Northeast - Ithaca (NY)

5 /5 Cass Fox: Ive been going to this place for well over a year now but always seem to forget to leave a review. The staff are excellent and Im always getting compliments on my nails. I always recommend them to anyone wanting to get their nails done as I have never left unhappy. Highly recommend this nail salon, even if its out of your way, you will not be disappointed.

1 /5 Mia Huang: Terrible service by the owner (the guy at the reception). I went to take off my extension nails and I was greeted by Celine, who is very nice and sweet. And then the owner took over without explaining anything. He was rude and arrogant. During the service, he was talking on the phone or talking to other staff and customers, which I understand because he is the owner, but the only thing he ever said to me was “wait”. I told him multiple times that he was hurting me with aggressive filing. He eventually made my fingers bleed and left my nails uneven. I asked him to cut my nails so that they are at least even. He said you were just here to take off the nails, nothing else is included. He didn’t even offer me to wash my hands and sent me to leave with my hands covered in white powder from the filing, let alone cuticle oil which normally is offered by other nail places. I politely asked if I could at least go wash my hands, and he nodded. After I left, I realized my cuticle areas were bleeding from two fingers so I went back and the owner said sorry and I had to ask him if he could possibly give me alcohol to clean it. The other staff members were very nice and attentive but the owner still had his arrogant face and was like “sorry” in like a “what do you want from me” attitude. He charged me $20 for the service. There are not many options in Ithaca and being the owner doesn’t you can take your customer for granted. Avoid the owner. The other staff are nice from what I can tell.

1 /5 Anastasia Rojas: EDIT: A week later my middle nail chipped and my ring finger chipped which was okay, I mean, it happens. I called as soon as they opened today to ask if it can be retouched. I said I’d come at 5:30pm. I was there about 10 minutes before. I was told to wait, completely fine, I was on the phone outside to not disturb, came inside and waited. I was approached and he was looking at my nails. He kept emphasizing it was my nail that chipped, and he couldn’t see what was wrong with the other nail so we went to the light. My ring finger nail was cracked in half vertically. He again emphasized that it had nothing to do with their process and he kept saying that it wasn’t a big deal and kept dismissing it. The set wasn’t free, $45 for two nails to chip in less than a week? My ring finger nail wasn’t cracked before doing my nails. He kept saying my nails were thin. I told him my middle finger nail’s paint/dip powder chipped then my nail and he, for some reason, didn’t believe me. He also kept saying they were busy, which was why I called in advance this morning to see if they can see me at 5:30 and he had said yes. I’m not coming here again. — They were super sweet from the start! Their receptionist was very kind and was able to fit me in for a 5:30pm appointment on the same day! Celine was my nail tech and she was very nice. I moved here a few months ago and was going somewhere else but my nail tech left. I tried giving another nail tech a shot in that salon but he didn’t do a great job. My dip powder manicure usually lasts 1+ months and within a week it started chipping. So I decided to go online and look around once again. I’m so glad I chose this salon, I will be coming here from now on! The manicure was also within budget :) Service: dip powder manicure

1 /5 Anna McCall: This was the worst experience I’ve ever had at a nail place. I came in with my nails how long they are right now with the tips and my nails are naturally beautiful. I told the lady to not cut them and she cut them all, I am too nice to tell her that’s not what I wanted. I don’t speak up like that. I’ve had my long nails forever it seems and she cut them all to charge me more for all tips. Didn’t do the color I wanted nor powder. $75. My friend got powder and hers were $40. Absolutely awful. Rip off and my nails are hurting constantly.

5 /5 Aisha Okala: Best nail shop around. They got the shape right, the length, the color, etc. I only plan on going to them for my nail needs. I got my nails done over a week ago for a fill in. Still get compliments on them.