1 /5 Cynthia Rodriguez: This is the second time I came to Awesome Nails, giving them the benefit of the doubt due to my first experience.
I originally scheduled an appointment with Awesome Nails because a friend highly recommended them, specifically David. I called to schedule with David, and Helen, who answered the phone told me “he’s off today”. So I sat with Helen, who had an attitude, and was extremely rough on my hands. I got a UV Gel manicure and was done/rushed within 30mins. The timing was amazing, but the care and customer service was horrible. Not only that, there was a male sitting at an empty work station and a customer getting ready to leave says “Bye David, thank you!”. So she lied saying he was off, but he was there. It was really strange, it seemed it bothered her that I requested David. Not sure if that’s her husband, but it just seemed like personal issues between them. Fast forward to today, I walk in for my 3pm appointment and end up sitting with David because he was actually the only one available. I’m thinking, great! But, no. He was worse than her and even missed spots on a few of my nails that weren’t completely covered with the UV Gel. He too was rude and rough that I had to ask him if he was okay and if he was having a bad day? I’m paying for this service, they’re not doing my nails for free. I don’t understand the rudeness, the physical roughness with handling my UV Gel manicure, and the overall attitude. I’m just so disappointed and unhappy I wish I could get my $45 back. I had to write this thorough review because it’s not right. Part of what we pay for is the customer service. I honestly don’t know how this nail shop is still up and running. I would highly not recommend this place.
