Ridgecrest Insurance Agency LLC - Rochester (NY)

eduardo sanchez I had an accident last month, and their claims team was fantastic. They made the process less stressful, and the repairs were covered without any trouble.

joey b From the moment I walked in, the staff was welcoming, knowledgeable, and genuinely interested in helping me find the right coverage. They took the time to explain all of my options clearly and made sure I felt confident in my choices.

Lester Anderson Cool place to grab a quick bite and have a shot

J. Parry-Hill Wolfe Insurance is a shining example of the benefit of establishing a personal relationship with a local agent. They have gone out of their way to help us through some difficult situations. They have also been extremely quick to provide necessary paperwork at closing and refinance. Always a delight and a high service expectation met and exceeded.

Nancy Sudore Very personable. Great customer service

Ben Gibson My Homeowners Insurance of 30+ Years was cancelled because my carrier decided to leave NYS! Paradigm hooked me up so I have them my Auto as well! Great Job!

Luise Bush I have them for both home and car. Great service

Rachel Taylor I have known John (Chip) Strowe since childhood, and was lucky to have his assistance in securing multiple homeowners and auto insurance policies in the past few years. Recently, he noticed a lapse in my policy due to an error I made on the paperwork for transfer of funds. I was incredibly grateful to have a professional involved who quickly brought the issue to my attention and resolved the situation within 24 hours. Chip is personable, yet efficient, with an excellent attention to detail. I have recommended him to a number of friends, and will continue to suggest Brown & Brown Insurance to anyone seeking guidance and assistance with insurance coverage.

Bill Woloszyn I have been with the Bobby Agency for many years. Customer service is excellent. Elaine is always fast to ensure the best price possible for all your insurance needs. I highly recommend this Insurance company, extremely high standards.

Brendan Peck I went through Urbanski because my Dad insisted on it. Initially when I called, I was told I had to come in because "they dont do business over the phone" in 2025. Immediately I didnt want to go with them because thats just outdated. I sign up for my policy anyway and went through progressive. We paid all of the 6 month up front. A month later, I get a notification on that it has been cancelled. I call progressive and the bank to ensure everything was correct, the bank says there was never a payment they declined and theres plenty of money to pay the 6 month premium Urbanski had no information for me and didnt even know it was cancelled. Progressive ends up telling me they cannot sign me a policy in NYS at all now that it happened once. Basically, this boils down to an issue of entering the card information incorrectly or something on the Agency side is what I was told. Now I cant go through progressive at all, have to pay more through the next lowest company, and will not be going through Urbanski for anything anymore. Should have trusted my gut or checked the reviews before just trusting them. Look anywhere else. Update: Finally got them on the phone today. Let the rude old man know that I didnt appreciate being screwed out of a policy with Progressive, he simply said "okay goodbye" with no apologoy or anything whatsoever. He was cutting me off the entire time I was explaining what happened and how we arrived at the fact that he screwed everything up. No apology. Kept saying "did you call progressive?" Each time I spoke. Isnt the entire reason we go through an agency so that they can do this stuff for us? This is hands down the worst experience Ive ever had as a customer.