Pioneer Insurance Division - Albany (NY)

Jack Aversa Tammy clearly explained recommended coverage updates to our auto insurance and how to save by taking a defensive driving course and where it could be taken online. She also explained that we would need to transfer our homeowners policy after reconstruction begins (house was damaged beyond repair by a huge pine tree 1 year ago during a severe thunderstorm and hail storm).

Patricia Koblich I have been a customer for years. Jennifer and staff have always been courteous and knowledgeable. They are real people helping real people. Having insurance is a legal requirement. I choose to stay with them because of the reasons above. There may have been a previous post with one star. If Im unable to delete it, I would like to state that it was an error due to a non human interference that I didnt have the knowledge to overcome. After all, I am a customer of a certain age. I ask forgiveness.

R L Top Notch Service, Hands down!!! Quick and immediate responses, and they go above an beyond for their clients. Ive been in business for 11 years, and we brought HMS Agency on board last year and I couldnt be happier. I operate a very high volume restaurant and when I need a form or document, its like snapping your fingers and you have it emailed to you....amazing service and very, very friendly staff.

Jonathan Matala Max and I have been working together on a personal and business level for several years now and I cannot express enough how great he and his team are. I would highly recommend him to anyone!

Tom Lavin We first connected with this agency through agent Kristina Berger. Kristina has been incredibly patient and helpful with our growing family of drivers. She explains policies, differences in coverage, and changes very clearly, and has helped us find discounts that had been missed or suggested new ones. While the majority of our dealings have been with Kristina, we have worked with Aaron who was just as helpful so I dont mind recommending the entire agency, although we are biased towards Kristina. Getting insurance is not one peoples "Fun Stuff To Do" List, but this agency makes it very easy and painless!

Andrew Massicotte The Murray Group has been a pleasure to do business with. They are professional and courteous while offering a personal touch to how they conduct their business with policy holders. They provide quality options and find you what you need without upselling you or being pushy. The people who work at the Murray Group are a dedicated, pleasant, hard working bunch. After being a client for many years I can recommend this Organization wholeheartedly.

Darneisha Youmans Love this company. Karen Burdick really help me out . She hooked me up with the best policy and it’s cheap. I’m now back with progressive paying less than what I was paying with my other insurance. 245 to 100 a month AMAZING! SheVery nice lady. thank you Karen burdick , if you guys go with this company I recommend speaking to Karen. She really really takes her time to help find the best for you with affordable prices. 10/10 thanks

sarah gilchrist I’ve been with Becky and her group for many years for auto and renters insurance. They are the absolute best! Always a personal touch that goes well beyond most companies of today. I can’t recommend them enough!

Denzil Lobo I’ve really enjoyed working with Shelli Taber and the Ten Eyck Group crew. In the past year, they’ve helped us explore the best coverage options for our business, focusing on our unique needs. They’re super professional, quick to respond, and great at working together! I highly recommend Ten Eyck Group.

Elsa Kassardjian Neal was initially extremely kind and helpful, up until he became unprofessional, short-tempered and hung up the phone in the middle of a conversation. In terms of efficiency, this company seems to be doing well but the lack of professionalism is astounding and I cannot emphasize enough how poor of an experience this was.