1 /5 Y U: This Kay Jewelers does not stand by its warranty or word. Under the Lifetime warranty that I have, sizing, repairs, and stones are supposed to be covered at no cost to me. I have faithfully taken my ring in for inspections and cleanings even though I have not been able to wear it due to the arthritis in my hands swelling my knuckles up, so it has been sitting in a box for a few years. I have taken it for inspections for years to keep the warranty active, however, for the past couple of years they insist that a ring that I have not worn needs work and that I have to pay for out of pocket as they will not honor the warranty. This has been expensive for me as I trusted them and paid to have the work done. The last time I took it in I was once again told that it needed work "not covered by the warranty". I explained that a ring sitting in a box could not possibly incur the damage that they were trying to charge me for. When I refused to agree to the "repair" which I believe was supposed to have been done previously they did not record the inspection and cancelled my warranty, even though the store records show that I had taken it in that day and their "findings". Contacting headquarters did nothing to resolve the issue as they say there is no record of my last inspection (even though the store has a record of it) because I did not agree to having the work done and that if I did not agree to spend the money for the unnecessary repair they would void the warranty.
After wasting hours of my time trying to get them to resolve this, I gave up and decided to continue keeping the ring in its box and let the warranty go as it was not worth the hassle ( another one of their tactics?).
I DO NOT RECOMMEND THIS KAY JEWELERS LOCATION!!!!
