Johanna Trivino I was really looking forward to getting my nails done at Ruchki da Nozhki Nail Lounge based on the reviews and pictures. However, after my experience, it’s unlikely that I will return. I came in for a Russian gel manicure and asked for a lavender/pink chrome. I confirmed multiple times with the front desk that they could do this color, and they assured me they could.
Once the nail tech began, I requested to have my nails cut shorter. She cut my thumbs much shorter than the other fingers, creating a visible discrepancy. I asked her to match the lengths, which she did. Later, I noticed that there was still blue polish from my previous manicure left on my nails. I pointed this out, and she said she would fix it but never fully removed it.
As she was about to apply the chrome, she asked another tech for help, which surprised me given the salons reputation for quality designs. She seemed flustered and confused, and when she applied the chrome, it was clear instead of the lavender/pink I requested. I let her know, and she consulted another tech, who mentioned they didn’t have the color I wanted, only green. Without informing me, they proceeded to apply the green chrome, but I immediately stopped them. They then offered me a few other options, but none were what I originally wanted.
During this time, my original tech began attending to a new client without any regard for me. Another tech took over but then handed me back to my original tech, who was busy with her new client. A third tech was eventually called to finish my nails. Throughout this process, there was no apology or acknowledgment of the issues, and the flip-flopping of techs was frustrating.
When I went to pay, I explained to the manager that I didn’t want to pay for the chrome given the experience and the lack of the color I wanted. Instead of taking responsibility, she questioned why I didn’t refuse the chrome earlier. I explained that if I had known from the start that they didn’t have the color, I would have chosen a different solid color instead of the cloudy white base. Reluctantly, she agreed not to charge me for the chrome.
This salon, where the manicure costs $137 (without tip), lacks consideration and accountability. The audacity to ask for a tip after such an experience is appalling. Tips should reflect good service, which I did not receive. The salon needs to be mindful of their clients and the experiences they provide, acknowledging when they fall short and offering appropriate compensation. Entitlement will only push away future clients.
1 /5
Barbara Ibarra Beautiful nail salon and experienced nail artists. I had some issues with a chrome chipping over the holidays and wasn’t able to make it in to fix them and they fixed them free of charge and were super kind and apologetic. It’s super clean and they take their time. I was here for almost two hours while my artist worked diligently on my cuticles and nail shaping. I know it sounds like a long time but she was just working to be so precise. I’ll be coming back again and again.
5 /5
Lilian Takahashi I’ve been coming here for a few years but usually just for pedicures. I got a building gel refill today and it was great. Asya was attention and really understood what I wanted in my nail design. I showed her a picture and she was able to adjust colors the design based on our conversation. She did a great job with my cuticles and nail shape.
5 /5