Michael Coffield - Private Wealth Advisor, Ameriprise Financial Services, LLC - Troy (MI)

B Rudd We had a family member pass on Set 25th, 2024. She had an account working with the Morgan Stanley branch in Troy. The account was set up as "Transfer on Death" to myself and two of my sisters. We were told it would take a few weeks before we would get our checks. It just arrived in the mail this week, five months later. It wasnt a large amount, $30K total, and based on that, and what happened, I assume they gave it to the most junior person they had as a learning exercise. I dont know if he was like a high school intern or some VPs nephew but the impression he gave was that this was all new to him. We were told the delay was because one of my sisters was slow to respond. We were told there was nothing Morgan Stanley could do, because they didnt want to be sued by anyone. We were told that Morgan Stanleys hands were tied if one of the parties involved doesnt respond. After several phone calls and weeks of waiting we were told that each of us would have to submit a signed affidavit stating Morgan Stanley would pay out the money. So by now its November 29th, but we assume now it will just take a couple of weeks. More time passes, more phone calls. Now its January and we are told that more forms were needed to be filled out and signed, including one to set up a Morgan Stanley account. Now we find out that one of the forms can be filled out electronically, another needs a hand signed hardcopy. There was nothing in the instructions about this. More phone calls. Finally Morgan Stanley says they will send out the documents that need to hand signed overnight. It seemed that we were blazing a new trail and none of this had ever been done before. Every time there was a roadblock, the MS people would seem astounded. If there had been millions involved, I would have assumed they were delaying intentionally so the office would continue to manage it as long as possible. Since it wasnt a large amount, we assume they just didnt really care about us and by asking for the money we were being a nuisance. There was more problems trying to get the Morgan Stanley account but finally everything is set. We see on the account that the stocks were transferred, then sold for cash and a check was cut on Feb 6th. The check arrived in the mail on the 12th. After all that I waited for the check to clear before leaving a review. Bottom line, if you arent a big customer, assume you will be ignored. If you have lots of money, they might actually try to accommodate you, but why would anyone want to get involved with an office that doesnt care about some of their customers? Now I just have to figure out how to delete that Morgan Stanley account so they dont hit me with some kind of fee. I will never do business with Morgan Stanley again.

Eric Jones Helped break down information concerning my investment.

Suzana M. Gjekaj I have had the privilege of working with Mark Ivezaj for more than 19 years, and I can confidently say that his expertise and dedication have been instrumental in securing my financial future. From the outset, Mark took the time to understand my unique financial goals and crafted a personalized strategy that has consistently delivered results. His proactive approach, coupled with clear and timely communication, has provided me with peace of mind, knowing that my financial well-being is in capable hands. What truly sets Mark apart is his unwavering commitment to acting in my best interests, no matter where I am serving (active duty military) around the world. He has consistently provided transparent advice, ensuring that I am well-informed and able to make decisions aligned with my long-term & short-term objectives. Over nearly two decades, Mark has not only been a trusted advisor but also a valued partner in my financial journey. His integrity, professionalism, and genuine care for his clients are qualities I deeply appreciate. Its the same reason I’ve referred him to my parents, siblings, and closest friends as their financial consultant. I wholeheartedly recommend Mark Ivezaj to anyone seeking a financial advisor who combines deep expertise with a personal touch. His dedication to his clients success is truly commendable.

Bob Suminski We need a couple of items regarding our IRAs addressed and need to speak to a consultant, Jacqueline Tran. We called her directly and left a VM, emailed her directly, called the branch number and no one answered and left a message and sent a message from the branch messenger on the web site and no one will respond. Has the Troy branch closed down? It is irresponsible and disrespectful to your customers to ignore them. We have had four different consultants in the past two years because consultants dont stick around which should have been a clue for us to move on. We are seriously considering moving our funds elsewhere where well get more respect after years of loyalty to Schwab.

Camelia Ciobotaru My husband and I have been Dan Stavales clients for 17 years and are very satisfied with Dan and Paragon Retirement Planning Inc. The services Paragon provided aligned with our financial goals. We discussed the investment strategies and products, and the communication has been great always.

Lewis Marshall Weve been working with Stonebridge, and their predecessor, for over 10 years. Theyre extremely professional and always have advice thats not pressuring, but truly advising. We appreciate our relationship and will hopefully continue working with their team for years to come.

Shannon B I am planning for my teen’s college years and wanted to find a company who can provide advice and financial knowledge. Working with both Angelina and Paul has been a positive experience. Angelina’s quick responses to my questions, help with the FAFSA forms, and also breaking down the college financial page from each college has been a tremendous help. The meetings with Paul have been eye-opening and helpful and planning for the college future. I would definitely recommend Bridgewise to other families with questions about college finances.

Sherry Godlewski Working with Adam and his team has been a great experience. They have done a thorough job in reviewing our financial status and explaining our growth opportunities. We would highly recommend them for your financial investment needs.

Chris Hawkins Grateful for 8 Years of Guidance: Weve been with Kennedy Financial since 2017, and looking back, were genuinely grateful for the role theyve played in our financial journey. It wasnt just about investment returns - it was the peace of mind, the thoughtful advice, and the way they always made us feel cared for and never rushed. Steven in particular has been a steady voice throughout every question we had - and we had plenty! The trust we built with him and the team over the years gave us the confidence to eventually step into managing things on our own. That wasnt an easy decision - and honestly, thats a credit to how much we valued the relationship. We highly recommend Kennedy Financial to others and wont hesitate to return if we ever need someone in our corner again. Great people, solid guidance, and a team well always speak highly of. - Chris & Janan Hawkins