Neckers Jewelers - Davenport (IA)

1 /5 Matt Robson: Salesperson was rude about us wanting a lab-grown diamond. I came back later hoping a different salesperson would provide a different experience, but that was not the case. After someone started helping me there was an argument on the floor amongst the salespeople and the manager about whose turn it was. It was really off-putting, but not as off-putting as them telling me lab-grown was a poor choice due to its faster depreciation. As if I’m buying a ring as an investment tool… It all worked out in the end though, because I found a cute shop in East Davenport near Locust and Eastern that was really helpful designing what I asked them to without passing judgement or bickering about commissions in front of me.

5 /5 Alyssa Metallo: I was just in Necker’s to inquire about my current engagement ring setting. Joey and Carter had both greeted me right away, listened to what happened and were understanding about my protectiveness over my ring/diamond. They were patient and kind and didn’t push when I was uncertain of what I wanted as I don’t have my wedding band yet, but were able to accommodate with other solutions. Carter took my other ring and shined it up while Joey wrote up my ticket. Truly a dynamic duo! I have heard great things about Necker’s in general, but going in and having the encounter with both Carter and Joey solidified their rave, word-of-mouth reviews. I’ll definitely be seeking their assistance in the future for any of my jewelry needs! They made it feel like it was my own family helping me and made this nerve wracking process very easy for me.

5 /5 Madison Cowan: My husband and I absolutely love Neckers. Avalon helped us pick out our wedding bands and several other pieces, she was very knowledgeable and treats you like a friend more than a customer. We will shop here for all our jewelry needs!

5 /5 Rachel Warner: Had such a wonderful experience shopping at this store! Customer service was A1 and my jewelry repair was also completed in a timely manner at the highest quality. Definitely will be back!

3 /5 Stephen Schroeder: I’ve been to Necker’s several times over the past few years and always had great customer service from knowledgeable staff. Today I took my wife’s ring there to be cleaned and had a very poor experience. Granted, my wife’s ring was not purchased from them, I went in with the intention to have her ring cleaned and purchase a new band from them. Frankly, I’m not sure that the ring was cleaned, as fast as it was done. I asked for a receipt or proof of the cleaning, for our insurance policy. I even explained that I was willing to pay for the cleaning, even though they are free. They refused to provide a receipt of any kind or proof of the cleaning. My daughter excitedly looked through the store, hoping to help me pick out the new band. The ring was brought back out and the individual then said “bye” and walked away without asking us if there was anything else they could help us with. At that point, my daughter and I left. As a whole, the staff were beyond rude and dismissive. I don’t typically write reviews, but this felt necessary. I’m not sure what’s happened since they moved into their new building, but today caused me to have a bad taste in my mouth. I hope they can get things figured out to avoid other customers also having a negative experience.