1 /5 Lori Davis: 7/16/2025 - Erin told me she would send my parts to my NEW autobody person and they have yet to receive anything. She also told me she would refund me my deductible, NEVER happened. She received $9,300 from my insurance and did nothing except more damage to my car. dead battery, windows off the track, trim off the windshield, handles off the driver side front and back doors. Never talked with Matt, but Erin, as nice as she is, lies over and over again to extend time. Admitted mismanagement of money is why my car wasnt finished.
April 2025:
Took my 2020 Explorer in for repair December 2023. January 2024 I was told the parts were back ordered. December 2024 I was told the parts were finally released and car should be repaired by February 2025. I didnt contact them until March 2025. Excuse after excuse with the need of 2 more weeks. May 14, 2025 I finally retrieve my car with a tow truck to take to another place for repairs. I was told the parts were ordered May 8th and should be in Monday. 2 other car owners were there to pick up their cars after sitting for a year. I was thankful my car was in running order after sitting for 17 months.
