Hansons Auto Repair - Urbana (IL)

5 /5 Lorenzo Kindle: I recently visited Brian and his team at Hanson’s Auto Repair, and was thoroughly impressed by their quick, professional, and efficient service. From the moment I arrived, the staff was welcoming and attentive, making sure to address all my concerns. They diagnosed and resolved the issue with my vehicle in record time without cutting any corners. The team clearly values both quality and customer satisfaction, and it shows in their work. Their pricing was fair, and they took the time to explain everything in detail, so there were no surprises. If you’re looking for reliable automotive service, I highly recommend Hanson’s Auto Repair, I’ll definitely be returning for any future maintenance or repairs!

1 /5 Chanika Dishman: I came here to get a thermostat put in a couple months ago and I dnt know what they did but they charged me over $300. They had my car for over 3 hours called me told me it was ready I picked it up drove from Urbana to Champaign and had to pull over because my car was overheating. I thought since I just got the thermostat fixed it had to be the radiator. So I took it somewhere else because I’m wondering why didn’t they tell me I need a radiator, when I took it somewhere else come to find out this shop never changed my thermostat I was pissed they showed me the old thermostat that was in there they changed it and my car wasn’t overheating. I am still pissed about this I’m thinking maybe because I was a female but I will never go to this shop again a wasted $300. Only reason they got 1 star is because I had to give it to them in order to post.

5 /5 Ayan Mitra: Very good...i feel i can rely on them..only complaint is that they can take your car and work on another car...but that has nothing to do with their skills and reliability.

1 /5 Jacob Johnston: Hansons rendered and charged $350 worth of service without my permission. Though I was shocked, I did take it on the chin and pay the charge. Upon calling the shop to file a complaint, I was told by the owner, Brian, that, though it is rare, services at his shop are sometimes performed without giving their customers a quote or curtesy call. However, my main issue is that I looked Brian in the eyes when I handed him my keys and asked him plainly to please call me before rendering any services. Brian shook my hand and assured me that he would not. Brian was not willing to provide a solution to this issue and implied that, due to his shops high volume of customers, that he did not care whether or not he would get my business in the future. It is worth noting that it took me weeks of phone calls to actually speak with Brian and that Brian told me over the phone that he does not regularly monitor his automated text messaging system, which I can certainly verify. I let Brian know how disappointed I was to be let down by a business so close to my immediate community and he reaffirmed to me how little he cared about my opinion. Several of my co-workers also let me know that they were also charged without permission (though it was significantly less than what I was charge with the highest being $70) so I would HIGHLY recommend that new customers bring their vehicles elsewhere. It is very obvious to me that Brian either does not value community or does not believe Urbana is not his community.

3 /5 Kevin King, Psy.D.: Was pleased at first, but waited 2 weeks to get a quote on ac repair for my sprinter van. After digging further, discovered they didnt check a couple likely possible causes and, dumbfounded, recommended a new compressor, the most expensive option. Was also a bit disappointed that they went ahead and started work before giving me the requested quote. Seem a bit too busy to do the job right.