1 /5 Jaliet Caprana: DO NOT HAVE YOUR VEHICLE SERVICED HERE!!
I brought my vehicle to this garage, based on the reviews which was a terrible decision on my part. From my experience these mechanics are amateurs and I am currently working with an attorney along with filing a complaint with the state of Illinois.
Violation 1
Illinois General Assembly Compiled Statutes code
Sec. 12-101. Scope and effect of equipment requirements. (a) It is unlawful for any person to drive or move or permit to be driven or moved on any highway any vehicle or combination of vehicles which is in such unsafe condition as to endanger any person or property.
This garage put my life and others on the road at risk and in danger due to an mis diagnosis assuring me, my vehicle was safe to drive. Not to mention I was told on the phone one of there mechanics accidentally broke a coil while looking at my vehicle. They did pay for that but I was almost double charged at time of pick up which really bothered me. I am happy I wrote down the original cost during our phone call so I had the correct numbers which was then adjusted at time of pick up. The day I picked up my vehicle from their lot I still heard noise coming from under the hood of my vehicle so I circled back to the shop and told the person at the front desk that the noise was still there. He came outside and looked under the hood, using his flashlight near my engine and said we have to take a more thorough look at some point next week but I assure you this vehicle is safe to drive. So I took his word for it, and was planning on bringing my vehicle back the following Monday.
While driving home on route 31, I heard a big bang under the hood which startled me and I swerved off the road into someone’s front lawn nearly crashing into a tree. After a police report I then had to then pay for a tow to get my vehicle to a shop nearby .Regardless after this unfortunate circumstance, I reached out several times after in which “Glendale Auto Care” took absolute no accountability or even refunded my $300 for a knock sensor which was not the issue. I was told that the owner would give me a call at some point that day in which he never did. After waiting over another week I decided to take matters into to my own hands. I have paperwork and dates along with cost not only from their garage but from another garage which confirmed within 45 minutes the issue came from cylinder 1 unlike “Glendale Auto Care” who took over a week. The other mechanic from the new garage was baffled and said, I can’t believe they let you drive this. He said anyone who is a mechanic knows just from the sound alone that this is your engine. I have spent a grand total of $1000 between labor, towing and transportation to get to and from work until my Hyundai Elantra was ready for pick up.
This matter wouldn’t have been nearly this big of an issue if they would have just worked with me. The fact that they didn’t even attempt to reach out or refund my money or help me out in any way shape or form is why I am going through the legal process. I would have even been willing to even pay them for labor on a new engine but it seems to me that they had absolutely no compassion for my situation.
DO NOT HAVE YOUR VEHICLE SERVICED HERE!
