Familia Dental - east st louis - East St Louis (IL)

1 /5 Ortiz: 1 star simply for the fact all the employees were very kind and easy to work with. However.. horrible experience otherwise. Cleanliness of the facility was below average. The “cleaning” was getting your teeth brushed for less than 1 minute. I clean my teeth more thoroughly at home. No floss, no plaque removal, no fluoride treatment. So defeats the purpose of going to the dentist. Then a very minimal exam from a dentist. They also say they see kids, however, despite having an appointment for my toddler, the dentist made no attempt to even check her teeth. Unfortunately this is the only option in the area for people with Medicaid. Increased training and resources to this facility is definitely needed in order to actually provide quality dental care.

2 /5 Siera Lewis: Went in for a first time exam and x-ray. Was scheduled for 10am. Before sitting down, I asked how long it would be, she said "theres one person ahead of you". I sat and waited over an hour, as around 15 people or more went ahead of me. At approximately 11:20am, I was brought to the back to just get a scan of my mouth and was put back in the waiting room due to "no rooms available". The waiting room was completely over flown. After waiting 20 mins, I was brought back to the back, where I reclined in their seat and kindly waited. It took about 30-45mins for the doctor to be ready for me and foe his assistant to get the x-ray prepped. He did a real "quick cleaning", in which wasnt even a correct "full cleaning". Im guessing he was in a hurry, as the lobby was way too full. The scheduling person is either scheduling too many people at once in a day or their appointments are way too close together. Other people in the waiting room were also complaining about waiting over an hour from their original appointment time, before being brought back as well.

5 /5 Quantrill Louis: The first thing I look for is cleanliness, and a certain level of organization. And I must say, Im excited about being a new patient with Familia Dental. The staff is very passionate about the care,and well being of their patients. Not to mention, the professionalism, and the care you receive after treatment.

4 /5 Mustafa Ihsan: I have a few appointments in this clinic and I was taken care of by Dr. Rawaa. Overall the clinic is fast and efficient and very friendly. I got to know some of the other staff members and it’s nice to catch up with them. Dr. Rawaa always asks if I have any comments or concerns and always makes sure I am informed about the condition of my teeth and what is the best treatment plan. Very satisfied overall!

5 /5 karlie Atchison: The front desk personnel were friendly and helpful, and wjen I was taken to a procedure roo m, the girl taking care of lemput me at ease. The Dr that performed the work on my teeth was amazing! He knew what he was doing and was gentle. I was terrified of dentists until today!