European Auto Works & Performance - Mt Vernon (IL)

5 /5 ME NK: Traveling from North Carolina to Idaho, and we stopped in Mount Vernon with the AC dead on our VW Jetta. Found Glenn’s shop online and showed up unannounced at 8am the next morning. Glenn and Hunter could not have been kinder or more helpful. They immediately moved our car into the shop and diagnosed the problem. Glenn then drove 90 miles round trip to get the parts, and they had us back on the road by 3:00. Cost was significantly lower than we expected. A 5-star experience all around. If you need repairs, go to these guys.

5 /5 Emily Norris: Just passing through on a road trip and they didn’t hesitate to help! Got all the work needed at a great price and such amazing service!! The shop in the front (the showcase) also amazing!! All the people are so friendly and truly good people. We were truly blessed to have had the troubles when we did! If you ever have car issues or need household appliances I would 100% recommend stoping by!!

1 /5 Meredith Rakey: Absolute worst experience! Purchased a vehicle from Glenn in which we have not possessed the vehicle for more than 2 days in a row where the engine light didn’t turn on. Took back for repairs multiple times of which he kept the car for over 2 months at a time to fix, only to have engine light turn back on the next day. Glenn made various repairs charging us more than $1,000 more than purchase price of which did not actually fix the issues. Every time we got the car back from repairs it was stained with grease and smelled. We have had multiple issues of the car not even starting. Glenn claims only to cover engine but is not concerned that an engine light is on or the car wouldn’t start. We cannot register the vehicle with an engine light on and Glenn has failed to back any of his workmanship. Glenn has given us the run around on any resolution and hung up on us during the discussion. We do not recommend this shop as there is no quality workmanship. The whole experience feels very shady.

5 /5 Michael Haut: Glenn and Hunter went way above and beyond in helping me. I was on a family trip from Minnesota to Florida and when I got to Mount Vernon on Friday morning, one of my cylinders stopped firing on my Audi S7. Knowing I was on a trip, they dropped everything and immediately looked at my car when no dealer would even touch it until Monday. Unable to find parts locally or even 100 miles away Glenn hopped in his car and drove a total of 10 hours to get the parts needed to complete the car and get me back on the road same day. I have never experienced such above and beyond customer service like this before and how dedicated they were to help me out. Glenn and Hunter even stayed three hours beyond closing to help me back get on the road same day and able to enjoy my vacation. Thanks a million you guys.