Lattner Entertainment Group Illinois (Lattner Gaming) - Ottawa (IL)

1 /5 vanessa harris: O ⭐️ I am giving this group zero stars... I was playing one of their games I won the bonus and immediately the game went into distress and required a attendant... it would not even pay out the winnings before the bonus. We waited 40 minutes for the attendant and he programmed the machine and waited then the game went into bonus and didn’t charge me the bonus rate for each roll it charged my full original bet amount so I had to deposit to play my bonus rounds and didn’t win 1 dollar in bonus I had to play for. When I protested the tech said that’s the way it goes this is Illinois . These people are liars and cheaters!!!

5 /5 Darktater: Best gaming Terminal Operator in the state. Trustworthy and honest people. They have came a long way over the past years and continue to provide the best gaming products and services to their customers.

5 /5 Jeff Molander: I very highly recommend this company if your looking at starting a gaming parlor. They are truly professional, very friendly, and make sure that as a customer, they are their to meet and fulfill your needs. They treat you like family and understand their business is your business. They cant meet their needs if they dont first make sure that our needs are met, and more than met- met with a smile. The staff at Lattner are more than business acquaintances but thru our business dealing have become truly friends. No other gaming vendor in Illinois compares to them. Definitely 5 Stars.

5 /5 Matt Rolih: I am giving 5 stars. Our first and second years in the first contract, I would rate a 2 1/2 stars! Then COVID hit. Lattner apparently spent the time wisely reviewing and restructuring their way of business. During the reopening after the COVID shutdown, and needed personnel changes, we began working together this time. Our Lattner gaming manager Steve C., with the help of Nick, Phil and everyone else I am forgetting, only continue helping us both to excel!!! When any issues arise, Brad and his team do everything humanly possible to ensure we continue running at 100% This is our second contract and things are constantly improving and now have a larger customer base. (Side note: Lattner has never called our phone from the parking lot to ask "is it save to come in?" Exact quote from an Accel Entertainment sales representative.)

1 /5 Stasell97: Do don’t gamble their machines they are terrible and never pay!! 0/5 stars do not recommend. Do not waste your money with these clowns!