AAA Insurance - Matter Insurance Agency - Algonquin (IL)

C Loion My co worker referred us to Roberts Insurance to have my current insurance policies reviewed since they went through the roof. She said theyd make sure we werent over insured or uninsured insured. At first we were really hesitant to change agents because we had been with our other agent for over 20 years. I ended up calling and setting up an appointment. We ended up meeting with Heather, went over my concerns with her as well as my complaining about everything under the sun. She was very patient with me and listened, she made me feel at ease, not stupid and as if she truly understood my concerns and wanted to help. We went over everything, she addressed my concerns and she asked a lot of of questions, but it ended up being for our benefit for coverage and discounts. She was able to cut our premium and increased our coverages. After we got our policy we went back in and she went over it and explained to us the layout of our policy something our other agents didnt do. The 2 girls at the front are amazing too. I had to change my bank information and they made it a breeze for me and took care of it for me. So far overall its been a good experience.

Quality Mom We added onto our home and had some other life changes - needed to make some updates to our coverage. Brett and his office worked quickly to take care of everything we needed. We sat and reviewed everything to catch up and had good personal conversation as well - he really seemed to want to know us. Then, I had an issue with the online account and online help said the office had to update something in our account. They got it done within minutes. Overall efficient yet thorough coverage.

Kris Chrzan I’ve been with Equity Insurance for 30 years-always there for me and my family! Tony is very caring, capable, and looks out for the best insurance rates with reputable companies. Thank you!

Jake Switzer Working with Victoria was a pleasure. Her patience was great! I initially inquired and was not the best at following up. She never pushed for my business, and when I was ready, she gladly helped like we knew each other for a while. Super friendly, and there when you need her. Thank you Victoria!

Carin Purtle Roger is very helpful.

Louis Nelson As a retired insurance executive I have known Tim and Mark for many years. When we retired we placed our trust in these two people due to their experience in the industry. You will always get the straight story from these gentlemen..

Brent Petersen I have known Frank for 26 years. He has assisted me with my business and personal insurance needs during this time. I have been very happy and would have no reason to look elsewhere in the future.

Greg Bradle Wow - what a great insurance agency! I recently worked with Matt, Emily, and Maggie. My insurance needs were very specific, and had to be done within a tight timeframe. They all are super responsive, and take the time for details. The pricing was also much better, and coverage was more COMPREHENSIVE than my other quotes I received from an industry specific agency. I would highly recommend Matt Wiegand and Comprehensive Insurance Services!