1 /5 Tabitha Unruh: Worst Auto Service Experience – Mercer University Drive, Macon GA
I don’t normally leave reviews, but my experience with this location has been so unprofessional and frustrating that I feel obligated to share.
My vehicle arrived at the Mercer University Drive shop on June 24th, and over a month later, it’s still unresolved due to poor communication, repeated misdiagnoses, and mishandling of repairs.
We were told the issue might be bad gas, then later that the spark plugs were fouled—after being told hours earlier they were fine. Multiple times we were told the car would be ready “tomorrow,” and on July 1st, I even left work early (losing income) to pick it up, only to find it still wasn’t ready—with no advance notice from the shop.
They broke parts during the repair process, including a wire harness and lost a transmission drain plug, which caused more delays. We constantly had to chase down updates. The manager Carlos admitted he was new and that the original technician had been fired mid-repair.
On July 14th, we were told the car needed a new transmission and were assured we would not be charged for the previous work. They claimed a warranty claim had been submitted—but nearly a week later, we found out no claim had ever been filed. When questioned, the manager claimed he had called our warranty company on a Saturday… which is when they are closed.
Eventually, we were told a district manager named Annette would call us. She didn’t reach out until several days later, and when she did, her tone was dismissive and unhelpful. She contradicted what the manager and supervisor had told us and demanded payment for prior work before the claim could move forward.
This has been the most unprofessional, stressful, and disappointing service experience I’ve ever had. I strongly caution others before trusting this company with your vehicle
