1 /5 Mary Moore: I had an appointment scheduled for months. A few days prior to the appointment I got a call asking if I could come in an hour later than scheduled. I let them know I had to go to work directly after the appointment, so I couldn’t push it back on that day, but I would be happy to schedule for another day. The lady said no that they would still see me at my original time and that it was only a preference that I come in later, not that they couldn’t see me at that time at all. I arrived to my appointment 15 min early as always. I sat and waited over an hour. 45 min after my appointment time I asked what was happening. The receptionist told me “well we called and asked you to come in later.” The receptionist was polite and we had a polite conservation (which I so appreciate), but what?! I let them know on the phone that I would be more than happy to reschedule to a different day if I couldn’t be seen at my time but was told that it was okay and we would keep the original time. At this point I offered to reschedule again as I didn’t want to be late to work. They said that they would see me in just a minute. I was taken back by the hygienist shortly afterwards. She let me know she would work quick “since I was in a rush.” If it weren’t for the office putting me in that situation, then she wouldn’t have felt the need to rush. I don’t like being rushed because I don’t know if it effects the quality of the work. I was also told I needed x-rays, which I was fine with. After finishing the appointment I was told I wouldn’t be seen by a provider at all and that nobody would be looking at the x-rays. What is the point of even taking x-rays and billing me and my insurance if a provider didn’t even look at them? Makes no sense. Overall, bad experience.
