Liberty Small Engine Repair - Hinesville (GA)

1 /5 Bud Stevens: Dropped my mower off and was told it would be ready the following week. The guy Richard told me I had to pay 300 down, so ok did that. 2weeks past by so I called to check up on my mower and received very unprofessional customer service to say the least. So after the 3rd week I went to go get my mower and they didnt touch a thing. I paid for a new battery and never received it or a refund. They gave me my parts they ordered but it wasnt worth 300. They still owe me 100 and something dollars til this day. The guy Richard will practically make you beat the brakes off of him. I just left it alone because their not worth taking to court. Customer service is below mediocre.

1 /5 Nadima Nashar: My husband left a mower with them For repair, the estimated time and cost was given to us at the time. After a few weeks passed, my husband began calling for an update in which it was pushed out further and further. Finally after months passed, he stopped inside because they stopped answering his calls. Still no resolution. After almost one year, we got our mower back. The original reason we dropped it off was the only issue at the time of drop off but due to it sitting for almost One year, other Parts now needed to be replaced or repaired in which of course they had no resolution for us. This was the worst customer service, shop, overall awful experience and we will never recommended them to anyone. $1700 and one year later and the mower is not useable.

1 /5 Bethany Borjas: On June 28, 2023 at 1:00 p.m. I took my lawnmower to be examined by Liberty Small Engine Repair in Hinesville, GA. I verbally at time of drop off and in a written email stated that I only wanted the mower to be diagnosed with the problem and wanted to know what was wrong before I decided if I wanted to invest the money into repairs. I was given and I agreed to an invoice of $35 to check the compressor. After that the employee said he would CALL ME and let me know what was wrong with the mower. I explained the mower was already old and I didnt want to put a lot of money into repairs so I requested a phone call with an estimate before I consented to repairing it. After calling twice, at opening business time and again 39 minutes before closing time, on Friday, June 30th, I was told both times it was not looked at yet and would not be until the following week. During both phone calls the employee said he would take a look at the mower and call me back to let me know what the problem was. I did not receive any phone call. Later that same day I wrote an email stating not to touch the mower and I would come pick it up. Went to pick it up on Saturday only to find the business was was closed. Even though, they are listed as open on Google. On July 3, 2023 Michael replied to my email claiming he fixed it without my consent and that I owed them $116.86. I never received a phone call, email or text informing me of the issues and was never given an estimate. I only agreed upon the $35 charge of checking the compressor. Now Liberty Small Engine Repair refuses to give me back my mower without paying $116.86, that I never agreed to. I do have documents of phone calls and emails. My husband, whom is currently deployed, even phoned them to settle the dispute. Micheal told my husband that I was lying and never called them or emailed them. Micheal then hung up on my husband. Extremely unprofessional and childish. I strongly encourage people NOT TO USE THIS BUSINESS!! If you have been through what this man illegally did please file a complaint with Better Business Bureau and the Attorney General of Consumer Affairs.

1 /5 Eddie Campbell, Sr.: Worse service Ive ever experienced, in short Charged me. Outrageous Labor price, on my riding mower , which they said needed a motor. Took it to another shop the motor was fine. my own experience. WOULD NOT RECOMMEND.

1 /5 Senja Femiano: Bought a used mower for nearly $600. It had been newly serviced with new blades and belts and ran great, so we thought we were getting a great deal. Wasnt until we got it home that we realized the mower deck was so low it scalped our lawn, even after adjusting everything as high as we could get it, and both front tires were completely shot. Theyd just been filled with goop to get it sold. Asked the owner if we could bring it back and never heard from him again. Now we cant even re-sell it because no one wants a mower this broke down, so its a total loss. Dont waste your time and money.