Alan Higginbotham My hats off to Ricardo and Mike at Pep Boys for taking care of us the night before Thanksgiving day, and for even staying late to do their job!
They patched a tire, took our tire off and made sure that it held air before we headed out and they verified that our sensors were working. They were informative and explained what happened and how they were going to repair it.
I recall Mike stating, “I’m not going to charge you until I give you a free tire inspection, first we need know what’s wrong.” My kids also stated that their bathroom was clean an added bonus for a car shop that is not very common.
The details:
We had a nail or shrapnel from the road puncture our tire as we were driving down the interstate a few hours away from where we live. The tire sensor immediately went off and we were losing air fast! It was right around 6:30 and they were literally right down the road. A nearby gas station also had air which helped us to get there. Pep boys was 3 minutes away but we were losing air fast.
I was worried and even accidentally blocked the bay, not meaning to. To make sure the tire could reach the air hose. Both the customer and the employees were very hospitable and non-judgmental of my minor mistake when I was under stress.
Earlier that evening, I called them while at the gas station and he said “we are open till 7 PM, you get here before that time and we will see what we can do for you.”
They were honest, sincere and did not over promise or give us false hopes as he did not know the situation over the phone.
They also both spoke Spanish to my kids who have been learning Spanish in school. Thanks for taking care of us and for having a great attitude while working late! Thanks for letting us be your last customer this evening!
If tipping was allowed I would have given them one this evening!
5 /5