1 /5 Destin Glisson: 2/21/25 update: its been a a while but see the manager just responded and attempted to downplay my review by trying to say my vehicle is old, an alignment is done by a machine, it doesnt judge age of vehicle, shape color or displacement, the fault was of your own employees either inability to follow the direction that the alignment machines provided or just lack of care and to try to justify the bad work that it was, is just sad. To say I was disappointed is an understatement. Your incompetent employee put a lugnut on so tightly it eventually had to be dropped off and the entire lug replaced. You should be ashamed of your staff. I will keep reposting this review in hopes that no one will ever consider using your alignment services.
UPDATE: its been a couple weeks since I went in for my alignment, I was about to change the brake pads on my truck and realized I couldnt break the lug nuts free. The mechanic put them on so tight with an impact wrench that I could hardly break them free. Mind you Im 63 300lbs. I had to stand on a 3 ft breaker bar and bounce to get them loose. Completely ridiculous. One of the lug nuts rounded off and now my tire is stuck on the truck. Thankfully there wasnt an emergency out in the middle of no where because there is no getting the tire off.
Went in for an alignment, nice place and staff but after the alignment my steering wheel was turned left while driving straight. Called and spoke with someone and they told me to bring it back in so they could look at it. So I go back up there about an hour later and they take it in, 3 hours later they say the truck is done. Steering wheel still crooked and alignment was off again. I wont be back even to fix it for free. 2 strikes and youre out.
