2 /5 J Amber (AJ): As a devoted fan of Kendra Scott, I have always cherished the joy of gifting their beautiful jewelry to my daughters and granddaughters for every occasion. Each piece carries a special meaning, making every celebration even more memorable. However, my recent visit to this Kendra Scott location left me feeling disheartened.
From the moment we stepped inside, the atmosphere felt off. Instead of the warm welcome I had come to expect, we were met with a lackluster customer service experience. It was disheartening to see my daughter visibly upset, especially after we had been so excited to explore the latest collections together.
To make matters worse, immediately after our purchase, my daughter expressed a desire to return the item. Unfortunately, she was unaware of the return policy, which added to her frustration. It’s disappointing when a brand you love doesn’t meet the expectations set by its reputation.
I hope that my experience serves as constructive feedback for the team at this location. Kendra Scott has always been about celebrating moments and creating connections, and I believe that a little extra attention to customer service can go a long way in ensuring that every visit is as special as the jewelry itself. Here’s to hoping for a more welcoming experience in the future!
