Alice Renee Buenvenida I recently visited Noire The Nail Bar for a fill and to have one nail repaired. While the quality of the work on my nails was great, I found the experience to be inconvenient due to what seemed to be staffing and scheduling challenges.
As an Asian American, I fully understand and appreciate the diversity in the nail salon industry, and I recognize that many of the employees are Vietnamese and may not be fluent in English. However, during my visit, only 1-2 staff members were able to communicate in some English, which made it challenging for them to provide customer service and simultaneously translate for other staff working on different appointments.
This situation placed a heavy burden on those bilingual staff members, leading to significant delays. What should have been a 30-45 minute appointment took nearly two hours because my technician had to frequently get up to assist others.
I think the salon could greatly benefit from revisiting its hiring process or scheduling practices to ensure that staff are supported and customers can enjoy a more seamless experience. If you’re planning to visit, it might be worth setting aside extra time just in case.
The staff did an excellent job on my nails, but I hope this feedback encourages improvement in how the salon operates.
3 /5
