Volusia Medical Center - New Smyrna Beach (FL)

2 /5 Victoria Rose Torres: Was super excited to see a doctor here. I was late for my appointment and missed that opportunity. However, I called 15 min before my appointment time and sat on hold while my ETA from my home was 40 minutes and grew from 5 ..10...12 minutes late. I was on hold for about 10 minutes. I gave up at that point and kept driving. Checked in about 14 minutes late in the office. I was told on site I need to reschedule and wouldve been told to reschedule if I had gotten someone on the phone when I called (LOL). I sure wouldve like to been told that if I had gotten someone on the phone :)

5 /5 Kori Meeker: I went here to turn in new patient paperwork and Kristen got everything updated for me and scheduled me an appointment on the spot. She was extremely friendly and had the best personality! Another worker named Jen greeted me as soon as she saw me with a smile and was very friendly as well. I’m really glad I made the switch to this doctors office. It seems like it will be a wonderful experience!

1 /5 Charesse: Horrible customer service. I was laid off right before Christmas and had a new patient appointment scheduled 27 December. I was notified on Christmas via email that my insurance had also been terminated. As I was certain they were not open on Christmas I did not bother calling and I attempted to call the office two times on the 26th to attempt to reschedule my appointment. I called twice and was sent to an on-call nurse both times who could not assist me with my appointment. I called first thing in the morning, the 27th and explained what happened and they declined to reschedule my appointment because I did not leave a voicemail, even though leaving a voicemail was not an option. This place is a joke and I guess it’s a sign that I would not be receiving the best, most competent care here anyways, as they don’t even know when they’re closed, the prompts sent you to a triage nurse.

1 /5 Jessica Frawley: My husband had 2 appointments at the NSB location. He never saw the Doctor we saw a nurse practioner. Which isnt an issue but your not told your not seeing a doctor. The nurse practioner was a man and I Unfortunately dont remember his name. He speaks loudly, he talks down to you to the point that I flat out asked him if he was aware that he was speaking to us as if he thought we were stupid. My husband had to go to the ER before his follow up appointment that i attended and he scoffed and said,"Really? For what? Why did you go to the ER?!" He looked at me and said loudly,"Oh you werent here at his last appointment! You didnt see how he was!" My husband gets nervous at doctors appointments and had trouble remembering things that were asked and I couldnt make it due to having pneumonia. Honestly, just imagine being nervous to go to a doctors appointment and getting yelled at because of it, leaving with only anxiety medication that has side effects of an issue your already having chronically, and then being spoken about badly like your not sitting right there. This nurse also stated he would send a referral for a neurologist and cardiologist literally over and over and over through out our appointment because we had done some diagnostics and couldnt figure out his symptoms. He only sent a referral for a cardiologist. No neurologist referal even though my husband has a family history of brain cancer and we were told multiple times he would do a referral. I called the call center and just canceled the follow up appointment. I can not sit in a room and just have a provider argue and get an attitude with me or my husband while were literally just explaining his symptoms and saying things like "well that doesnt help me" everytime we answer a question. The front desk was kind, the medical assistant was very kind, couldnt tell you anything about the Doctors. I can tell you that the nurse we dealt with could use some continuing educational on mental health and not ask questions like," what is there to be anxious about!?" Or some anger management because he was irritated within 3 seconds of being in the room with us. The appointment left us both very stressed out and frustrated.

5 /5 Stacy Ems: This office has been seeing my children for 5 years, and they are the best! Jessica Reader really takes time to listen to my concerns. She allows me to ask questions I may need reassurance or education on. I appreciate that she remembers the issues we were having at the last appointment and follows up thoroughly. The MA Lilly, and Manager Kristin were so patient working with both of my kids to get their eye exams completed and still had fun with them (because you know two toddlers cant sit still) I feel heard when I come to this office, and Im always taken back in the best way, at their attentivness towards my childrens needs. I highly recommend this office if your looking for a provider and office staff that truly care!