UF Health Orthopaedics - Flagler Hospital - St. Augustine (FL)

1 /5 Rosie117 Halo: I had a terrible experience at this orthopedic clinic. I was there for a follow up appointment but the night before I injured my foot. I told them that it was swollen, bruised and painful. The receptionist said sorry we can’t see you for that. That’s a different doctor so I did go in to see my doctor to follow up on my hip which was fine. I had been discharged from physical therapy and I told him about my foot and he told me that he did not do feet I am so disappointed with the way that I was treated here. Nobody seemed to care about the fact that I had a painful, swollen, bruised foot. They did have plenty of excuses, though as to why the doctor could not see my foot. In fact, the next day, I went to my podiatrist and they x-rayed my foot and it is indeed broken. I felt like there was a lack of empathy in the office at UF orthopedic specialist. It’s hard for me to believe that any doctor that graduated from medical school and specializing in orthopedic medicine could not look at a foot and perhaps prescribe an x-ray and some guidance. Instead, I got sent on my way. I hobbled out of the building and I was told good luck with your foot. Luckily, I am able to advocate for myself and I found another provider, but I will never ever go back to UF Orthopedic Specialists. I felt like the office did not care about me as a person and lack empathy for me. These are not the type of providers that I could develop a relationship with and trust for my care. Next time I will go to Southeast orthopedics. I cannot believe that I have a fractured foot and I could not get the doctor at UF orthopedic specialist to even visualize it.

5 /5 Laurie Mazzola: Dr. Schwarzman provided excellent care to my husband and answered all of our questions. He is very kind and takes the time to listen. Would highly recommend thos Orthopedic physician. Thank you!

1 /5 elias habbabeh: They make sure to call and tell you that they aren’t able to see you and treat you even tho you’re doctor sent the referral over there so your stock in between you can’t be seen and they doctor sending you there and you can be on a list which might be months before u get to see a doctor

5 /5 John K: Individuals at Flagler Health+ Orthopedic Specialists are wonderful! Two weeks ago I needed my knee drained from fluid build up - I could not wait for my appointment the following week due to the pain. I went to the St. Augustine office when they opened hoping to get an "emergency" appointment. While no provider was available at this office (I usually see the awesome Patrick), front desk staff willingly called the Palm Coast office who got me an appointment 1.5 hours later that day! Upon arrival, Christine quickly checked me in and Jennifer, Jessica, and, especially, Shelby were excellent! I am pleased with the care I received since beginning with the practice seeing Patrick (PA) at St. Augustine, Dr. Schwarzmann, and Shelby (PA) at Palm Coast are patient and reassuring.

1 /5 Yanire: Today l came in with my Mother who is 83 years old for an appointment we’ve had over two weeks in the St Augustine office. She has been feeling pain in her right shoulder for more than two weeks. From the moment we arrived at the office, it was an uncomfortable experience. I explained about my mother’s condition which impedes her from signing her own documents (tremors) and they were giving me a hard time for signing for her although she was next to me and she attempted to sign it and they could plainly see she was incapable of doing so. They then had me fill out the paperwork 3 times, during which the nurse who took us back and was supposed to take her vitals, was very rude to me. After all of this, she said that my mother couldn’t be seen today by the dr and that l would need to reschedule the appointment, which was absolutely senseless as I was not a walk in and, indeed, had an appointment. l had to ask for the manager at this point, and was finally seen. Really uncomfortable and difficult time at this office, especially with that nurse who was nasty, not good communication for someone dealing with the public.