TGH Outpatient Center - Tampa (FL)

5 /5 Mikes Email Account: Give Rosa a raise. She was so nice and caring. I was sitting in my chair and had nausea really bad. I was white as a ghost. She got me a bed immediately and got IV fluids in my system along with Zofran. She caring. Beautiful person. Thanks Rosa for being a beautiful soul and loving your patients.

1 /5 Ginger Welch: My primary care is through TGH and she is fabulous. I was sent for a last minute walk in blood draw today. Online says they are open until 5pm, my primary cares nurse told me they are open until 5pm. So I left my job in Sarasota early to get here before 5pm. I arrived just after 4:20pm and checked in at the kiosk. The nurse comes out almost immediately and says the blood draw stop at 4pm. I ask to speak to a manager right then and am only given a phone number to call, essentially the manager refusing to speak with me. The excuse for not performing the blood draw is a sign posted at the kiosk. Ridiculous. Manager did answer the phone, surprise! Said her employee leaves at 4 because she is on workers comp due to an injury. And TGH has absolutely no one else that can cover for the employee on workers comp. That location is extremely rude and unhelpful. The attitude there is “oh well”. Update as of 8/23: I was able to finally get the test needed at Quest around 2pm on Wednesday. My platelets results came back and I was called by my PCP office at 3:34 to go to the hospital as my platelets came back at zero. Would have not been the case if I was tested the prior day when I should have been. I was advised my multiple nurses within the TGH network that my best option is to go to TGH on Davis island. I checked in around 8am. I was taken back right away (my pcp did call ahead and ask that I be seen immediately). Hematology saw me around 1pm, gave me a treatment plan. They then decided to change it without any notification to me and no discussion of any kind. I was given a round of steroids yesterday and today. I have received no other treatment. The pcp for the hospital came in today and was giving me “maybe” and “typically” answers. I told her to leave because I need actual answers from hematology. This physician said I have to wait and rolled her eyes. I have been waiting over 24 hours. My nurse for today, Logan I believe, came in with an irritate attitude after I called for him. He told me I’m delaying my own care because I do not want the “maybe” answered the physician is trying to give me. This is absolutely unacceptable to keep someone waiting with essentially no treatment for over 24 hours and no communication on treatment plan or changes.

1 /5 Tracy: the worst As a nurse I am well experienced on how the system of healthcare works. My first experience here I went in for chest pain I waited over an hour before even being triaged, unacceptable for a potential cardiac pt. My most recent experience was this week when I took my youngest daughter to be seen for a large node and pain and difficulty swallowing, that couldnt wait for a pediatrician appointment. Once triaged the PA Jensen, came in to speak to us, lack of emotion and confidence even saying what do you want us to do we are an "emergency" room, I voiced my concerns..abscess, sepsis, or more.. basically I had to express and stand strong on getting blood work and treatment, so she put us in a room and ordered blood work and us, results lymphadenopathy and or cant rule out neoplastic cause... then writes an order which I didnt catch for po (oral) antibiotics in the form of an horse pill, for a child. Really just not very confident with the care provided even the us tech said what am I looking for and what am I gonna say yeah its a lympnode very sarcastically. Do better, health care is way too expensive to be dismissed.

1 /5 Robin Leigh: Thank you for responding to my one star review, however I have called you multiple times AND emailed and no one has helped me. No one had anything to say or any excuses about the deplorable service. You just sent me letters that you will send me to collections if I do not pay my ER bill. DONT let their “response” fool you. They did NOT help me.

1 /5 Jonathan Endsley: I brought my wife to the tgh emergency center, she was having chills, fever, fatigue, running nose, and sneezing and coughing. I know that the flu and covid are going around, however my wife symptoms could just as be one of those things. Over the counter medications were not working for her. We came here to be seen by a doctor to give more insight on whats going on. We arrived approximately at 12:00 midnight and was triaged quickly as soon as we arrived. It is no four hours after being triaged, we still have not been seen. The lobby was full with patients and some just got up and left, to which they have ran out of patience to be seen. We have decided once my wife gets seen, we will never come back to this facility again. The wait time for a patient is well below satisfactory and substandard. When patients waiting in the lobby can take a full blown nap before they can be seen. I may not work in the medical field. I do work in customer service and customer relations. In my opinion this place need a whole lot more of training in this area. I feel bad for my wife to be sick, I am severely disgusted on the way patients have to sit and stew in there illness before being seen by a physician. I would feel bad if someone passes away awaiting for care in this place. I am appalled, disgusted, and down right PISSED OFF. I hope in the near future these issues can and will be rectified for the next patient that requires professional care. It is now 4:30am and we still have seen by a physician. Just plain SAD.