Tallahassee Memorial Urgent Care Center - Tallahassee (FL)

1 /5 Tammy: ***Edit to add, he ended up having an intestinal blockage. I SPECIFICALLY instructed my son to ask the provider about this because he has a specific medical history & she denied his symptoms. Said his diagnosis was most likely a virus & that he had “trapped gas”. She should be FIRED!!! Incompetent provider that rushed through his visit. If this provider was smart, she would have not assumed this was the norovirus going around. This boy had all of the classic telltale symptoms of a blockage and she missed it!!!! Worst facility ever. I will never suggest this place to anyone. I sent my freshman son here yesterday because of severe stomach pains. The first thing they said to him is that they can’t do anything for him there. All they did was prescribe him meds. He needed IV fluids. And they did not run any test because apparently they don’t run tests there. They said, they “think” it’s a virus. The poor boy is sick as a dog, had to take an Uber to this urgent care. The care that he received was absolutely unacceptable. And what’s worse is that the front office did not give him an excuse letter from his college classes, even though he was told by the provider that he most likely has a highly contagious virus. He asked for an extension, the front staff told him “call back” if you’re sick and will adjust it. The only problem is, you guys don’t answer the telephone. And your voicemail is full. Awful, awful service provided here. Signed, a very upset parent that lives over 4 hours away and entrusted this place to care for her son. Now he is currently sitting in the ER receiving care. Thank you for nothing!!! Just a bunch of workers that don’t care about anyone & lack human decency.

1 /5 Ruth Melton: Sat in here for almost an hour listed as the next in line and watched 10 people go in ahead of me. Nobody appeared to be in any worse condition than I either. Girl at the desk was too busy on her phone and laughing and joking around to see I had done everything online and only came in when the system told me to just to make me wait anyway.

1 /5 Brad Michaels: Absolutely worse experience! Two hours of sitting in the waitingroom. Stepped outside for 5 minutes and came back inside for them to tell me my wife was sitting in the waitingroom but patience telling me they are taking her vitals. They are rude and aggressive. Dont waste your day.

1 /5 Hines: this place does not care about having good patient interaction. it shows in the little things. my experience was very disappointing, especially for a facility attached to a hospital! -- brought my child around 8pm. sign on the door says to sign in online. after filling in 3 pages of info and hitting submit, it says office is closed. so i went to the desk. apparently if you show up after 7, youre supposed to use the kiosk in the corner. 0 way to know that upon arrival. why not put it on the doors sign? after seeing the doctor, swabbing my child for 2 tests, and giving him an x-ray, we sat in the patient room for 20-25 min. an entirely new nurse comes in and starts listing off prescriptions and discharge instructions. we HAD TO ASK him for the results of the tests and he seemed surprised that the doctor didnt come back in and tell us before she left for the night. he didnt introduce himself until my mother, whos been a nurse for 30+ years asked who he was. she was shocked by the unprofessionalism. he again starts acting like its time to go, and i HAD TO ASK him for further instructions about attending school and for a note for attendance since the kiddo apparently needed to be out for at least the next 3 days (how would i have known that?) told us wed get a call with the xray results in 1-3 days... when i never got a call 5 whole business days later, i called and left a vm for xray results. NEVER GOT A CALL BACK. had to call back another 5 days later to know the xray results from 10 days ago. i would only go here again if nothing else is open.

2 /5 Staci Campbell: The only reason I am leaving a 2 star review instead of a 1 star is because throughout the sickening level of subconscious systemic racism that I endured during my visit at TMHUC, the EMT and MD that treated me were actually pleasant. TMHUC was my third stop the morning of Tuesday, November 5 (as if that day wasn’t already stressful enough). I was seeking an RSV test after a potential exposure. I would have been better off staying at my second stop, Patients First where the waiting room was clean and empty and the receptionist was extremely accommodating. Instead I made my way to TMHUC where I felt like I took a Time Machine to a 1980s underfunded public health clinic where the receptionists seemed quite literally offended by my presence. The coldness from the receptionists likely explains the low standards I applied to the bedside manner I received from the EMT and MD. Anywho… hindsight is 20/20 and I’m no MD or anything but correct me if I’m wrong: if a patient presents with flu like symptoms, informs you of a possible RSV exposure, you test for said exposure and the RSV test comes back negative, wouldn’t you test the patient for other respiratory infections or idk maybe treat the patient for the flu? Especially considering that is literally flu and respiratory illness season? Also considering that the flu is most effectively treated within 48 hours. NOT THE FOLKS AT TMHUC, LADIES AND GENTLEMEN! Instead they opened the door, walked me down to discharge, charged me $75, and told me “Sounds like you may just need to buy some NyQuil.” So… Not being an MD, I went to Publix and bought NyQuil, immunity shots and some of the other home remedies I learned from my various villages over the years. This past week has literally been my WORST EVER ILLNESS in my almost 32 years of life. That is coming from an avid strep throat sufferer and someone who has had COVID three separate times. So much so that on Sunday morning, as a side effect to how worn down my body was from fighting the untreated flu—I contracted pink eye. For the first time in life, I have pink eye. In not one, but BOTH of my eyes. The pink eye is what caused me to schedule a Telehealth Appointment through my insurance carrier. My stomach jolted happily when a Black woman popped onto the screen. Within 10 minutes she diagnosed me with the flu and confirmed my pink eye. Within 30 minutes I had 5 separate prescriptions waiting for me at my pharmacy. Even considering her point that because it had been a week since my symptoms first presented themselves, there wasn’t much she could do but treat my symptoms—I am now writing this review less than 5 hours since I took my first dose of prescribed medication and I feel almost 100% better than I have felt all week. This could’ve been how I felt on Tuesday, November 5 but instead I made the horrible mistake of trusting my care as a Black woman to TMHUC. If I was a white woman the folks at TMHUC would’ve expeditiously sent in a script for me when I presented with my FLU LIKE SYMPTOMS on Tuesday instead of merely charging me $75 and sending me on my way to “just buy some NyQuil” leaving me to suffer for an entire week and contract pink eye for the first time in my again, almost 32 years of life. Long story short, don’t waste your time or health going to TMHUC.