1 /5 Yea Thats Jazzy: I am writing to express my concerns regarding my sister’s recent stay and discharge process at Select Specialty Hospital- Tallahassee, FL. While I want to commend the nursing staff and housekeeping team for their excellent professionalism, compassion, and attentiveness, I am deeply disappointed by the lack of support and care demonstrated by the caseworker, Mrs. Debbie, and the house supervisor, Mrs. Louise.
Mrs. Debbie appeared to put minimal effort into providing our family with the necessary information about services we might need for my sister’s continuing wound care and made her feel like she was being kicked out of the facility.
When I reached out with questions about aftercare, I was met with frustration and a dismissive attitude by Mrs. Louise, that made an already stressful situation even harder to manage. This same attitude was extended to my niece when she drove 84 miles to pick up a prescription after my sister’s discharge, that I strongly believe could have been called in beforehand. When my other sister, spoke with Mrs. Louise on the phone, I could hear her mentioning that my sister had stated she did not need any pain medication because she already had some prescribed three months ago by a previous doctor. While I understand the importance of confirming a patient’s current needs, I felt it was dismissive not to offer reassurance or guidance for a situation where the existing medication might not suffice. A response such as, “If you get home and don’t have enough, please call us so we can refill it until you can meet with your primary doctor. I understand your wound may cause extreme pain and discomfort, and we want you to be comfortable while at home,” would have shown understanding and care. This level of communication and empathy was entirely absent, leaving us feeling unsupported during this critical time.
Both Mrs. Debbie and Mrs. Louise failed to effectively advocate for my sister, who was dealing with extreme physical pain and mental depression due to her condition. Their lack of empathy and attentiveness not only impacted on my sister’s recovery process but also created unnecessary stress for our family during an already challenging time.
It is disheartening to see such a lack of compassion and effort from individuals in roles meant to guide and support families during moments like these.
I hope you take this feedback seriously and address the issues raised to ensure future patients and families do not endure a similar experience.
