Still Waters Day & Medical Spa - Pensacola (FL)

1 /5 Courtney Tidwell: My wife and I booked a couples massage for this coming Saturday at 10:30 for our anniversary. We received a call at 10:13 today confirming our massage & that we would be there. Then 9 minutes later, we received a call saying that one of your providers was no longer with y’all and that we would need to cancel or reschedule our massage. I find it very frustrating that when I booked the appointment, I agreed to your cancelation policy that states “For weekends (Friday & Sat.) and parties of two or more, a 48-hour notice to cancel or reschedule is required to avoid a fee of 100% of services.” You literally called me 6 minutes before the 48 hour mark to cancel my appointment and there is nothing you offered to do to help make up for it other than offer to book us again for SIX weeks later. Note, this massage was scheduled weeks ago. Sadly, this is not the first time that we have had this same situation happen at Still Waters. Just a year ago, we had the same thing happen except it was THE morning of our massage. Thankfully they were able to move things around and figure something out for us to still get our massages that day, but at different times. We have enjoyed using y’all for the last few years and have recommended you multiple times, but this is the 3rd time we have had issues with either you canceling our session or there not being the original provider. Sadly we will be taking our business elsewhere and encouraging others to do the same.

5 /5 Joan Keen: I had a co2 laser done by Jessica and I am very happy with the procedure. I was numbed first, and the actual laser was not very painful at all. She is very professional, kept me updated during the process, and provided post procedure instructions. I highly recommend Stillwaters and the team there, the actual office itself, which is clean and inviting.

5 /5 Paige Kowalik: I never usually treat myself but I am so happy I decided to get a facial & massage at Still Waters !!! Take this as your sign! My facial was done by Brandy and not only did it feel AMAZING but she was so knowledgeable about my skin type and helped me figure out problem spots I’ve had trouble with for years!! Then I had my massage with Tosha and I can’t brag enough. I’ve never had a massage before so I was a little nervous but she made me feel so comfortable and at ease. Both these employees were very professional but also made me feel at home in their care. I can’t wait to come back!! 10/10

5 /5 Vanessa Hill: Ok so, this was the most beautiful spa I have ever set foot in. I had an 85 minute massage with Rachel. Let me tell you something about Rachel. This was her first day and I cant tell you or express how wonderful she was. Her spirit was just so calming and relaxing. She was made to be a massage therapist. I will be forever coming back here for all my self care. The people that are part of this wonderful business are the sweetest most professional individuals I have met in this environment. If you are thinking about getting any service for yourself please do yourself a favor and come here. You can thank me later! P..S I just spoke with the manager Jo and she is fantastic! You will be in.such good hands here!

5 /5 Kristie Morris: I had a great first experience! As soon as you enter you feel pampered with the robe and slippers! It was just what I needed! Birthday gift to myself, amazing massage completed by Ben, probably the best one I have had in a long time! I added the scalp add on and the foot add on, definitely was worth it! Loved every bit of it! Definitely recommend! I will definitely be back!