1 /5 Ethy Mut: I really wanted to try the Perfection of Beauty experience if I was given a chance. I booked an appointment for a Monday, but unbeknownst to me, the salon is closed on Mondays. The booking site accepted my booking and collected a down payment of 50% of the service I was going to get. Later on the same day, I received news that there was a family emergency and I needed to jump on the next available international flight to my family.
I cancelled the hair booking because the default opening was for the following day, which would have been a day after I left. I called Wilma and explained that I booked my appointment for Monday, but the system defaulted to a future date, which I was not going to make.
She said that she was going to check something and call me back, but she never did.
I emailed her asking if she could put me down for a date that I will be back in town and use the 50% that was taken from my account as down payment for the new booking, but up to now, I havenāt heard anything. I checked the booking site and thereās no appointment for me.
Even though I canceled the appointment too close to the time, I explained my situation and I expected a fellow human being to show empathy. I have filed a claim with my bank against the booking system and I hope they will revise their terms and conditions to waive the penalty when there is a valid reason to cancel. I have proof of emergency travel itinerary and I am willing to provide if needed.
