North Florida Medical - Panacea - Panacea (FL)

Kristy Clark-Doskocil We waited 45 minutes past our appointment time. This isnt the first time that weve had to wait this long to be seen for a scheduled appt. However, it was a necessary appointment that we couldnt reschedule as that was what they offered when we checked twice because the sign says to check with them if weve waited 15 minutes past the appointment time. We saw APRN Lockwood and feel that she helped us get some answers that we needed as well as taking some labs that will hopefully help answer other questions. APRN Lockwood seemed attentive and answered all questions that we could think of to ask. Yes, I was beyond annoyed at the 45 minutes of waiting past the appointment especially when youre asked to arrive early. It would have been different if the office had called us up to inform us that our provider was running behind. As a patient, any provider will cancel your appointment if youre 15 minutes late and charge you and you cannot do anything but try to dispute that.

Jeannie Summers I went for a birth certificate for my son. The ladies at the desk are always so sweet and helpful. They helped me with paperwork and fees. I was pretty much in and out. I had to come back the next day as it takes 24 hours and the ladies remembered me and greeted me with warm smiles. That made my day!

Cindy Terry Dr. Hughes is amazing & takes excellent care of my fur babies! All of the staff are friendly & caring! I highly recommend VCA for all your fur baby needs!

Susie Spears Dr. Keen is a great doctor to my parents. Arena the receptionist is a great help with her acknowledge of getting refills on meds and appts. Dr. Keen does telehealth appts saving a trip in office to discuss lab work done. He takes the time to explain results and any concerns.

Nikki B Yesterday was my first visit with this vet office. I have a new 5 month old puppy, Victor, that I recently adopted and wanted to make sure he was up to date on shots and everything he needs. This office came highly recommended and I see why. The front desk staff was AMAZING! Explained all my options and quickly got us back to our personal room. Everyone was so friendly. Shots went easy and Victor had a great experience. I was able to talk to them about food issues I am having with Victor. He’s a picky eater and I did not feel judged when I explained I was not getting it right because he has loose stool. They offered suggestions and even provided dog food to try. I also found them to be very affordable. I haven’t had a puppy in years but I’m happy that I chose this office to care for Victor. They gave this dog momma the little boost of confidence I needed. Thank you!