3 /5 Kaitlyn Bibeau: WARNING: If you dont like your nails DONT leave and come back a different day and ask for a different tech for fix them because they WILL charge you for the service again even though someone is fixing another techs work.
I came in for a gel pedicure and fill-in at 4:30 on Thursday, March 14th. The pedicure was fine but the fill-in was horrible. Lily did both and she didnt seem to know how to do acrylic very well, but I let her do her thing. Once she was done filling and shaping, the acrylic was super thick and had gaps so big that I could have stuck my nail under it and ripped the entire nail off. The acrylic was also yellow. I showed her the issues and she wasnt quite understanding so Chloe came over and tried to translate for me and Lily continued working. By the time she "fixed" my nails, it was 6:45 (15 minutes past closing) and she didnt give me an opportunity to look at them or speak up, so I just let her paint them so I could hurry up and leave. The nails were still bad (see pictures), but at this point, it had taken her an hour and a half to only fill and shape, and then 15 minutes to paint, and I had been there for over 2 hours. I ended up leaving the shop at 7:05 extremely unhappy, but I figured I would just come back the next week and have them fix it. I came back today to do just that and asked if a different tech could do it, so Chloe ended up fixing them. They turned a million times better and Im really happy with them. When I went to leave, I tried to just tip Chloe for her work because I figured I wouldnt be paying for the service. Surprise! I was expected to pay for the service, even though I just wanted my last fill-in done at the same shop fixed! The shops reasoning for me having to pay is that since I didnt ask the original tech to fix their work, I had to pay the new tech. I told them I didnt want the original tech fixing the fill-in because she obviously couldnt get it right the first time, and the shop told me that I still should have had the original tech do it, then complain and have a new tech do it. That makes literally zero sense because not only would I be wasting hours of my time, I would be wasting two different techs times!! And by that logic, would I have had to pay both techs for one service on the same day? I eventually got them down from $43 to $25, but still!! I paid TWICE for the same service!! Thats extremely bad business and customer service to not only let someone leave with bad work, but then make them pay to get it fixed.
All in all, Ill keep coming back here because the girls who do know how to do nails do them really well, but I will most definitely keep them way past closing time to guarantee I leave happy. Lily does great pedicures, and Chloe does great fill-ins, so just be wary and speak up if youre not happy.
