Nemours Childrens Health, Osceola - Kissimmee (FL)

1 /5 Shea Newman: I’ve been coming to nemours for years! Usually the customer service is amazing and they’re quick with their patients. I came in as a walk in, to an empty office with the exception of a patient in one of 6 rooms they had. We came in for an xray for my daughter’s wrist, after waiting for an hour I asked how much longer the wait would be the RN asked what I was in the clinic for exactly; which surprised me seeing as we explained everything to the MA upon entering. I reiterated the reason for our visit and she said oh there is one patient ahead of you, I asked if they were also there for an xray. She stated ‘oh no they’re not, let me see if we can get you in for that xray’. She pointed to the RT who was sitting right next to her leaning back on her phone. I went back to my daughter in the room and within 10 minutes we got our xray and went back to our room thinking it’d be quick now. After 2 hours in the room we still had heard nothing regardless of getting a notification that her xray results were in (on the Nemours App). Huge waste of time with very little assistance from the staff and disappointment! Never coming to this location again!

2 /5 Deja Gordon: While the staff was friendly, the wait was ridiculously long and the wait is always long when we come to this location. We likely will not be returning because of it. The staff also does not update you during the wait and provides incredibly inaccurate wait times when you come out of the patient rooms to ask for updates. We were there with our one year old for close to 3-4 hours last week for an ear infection that took 10 minutes of actual face time with the provider to diagnose. There needs to be more medical staff to assist these providers and reduce the wait times. I would suggest bringing toys, snacks, and a blanket for kids to keep them busy and warm.

5 /5 espino yudelissa “Yudy”: Great service. Everyone was really nice from the front desk to the medical staff. I was seen right away. I was surprised because it was Saturday afternoon. Definitely will be coming here if my little get sick.

5 /5 Emy Arce: I went to the Urgent Care for My Daughter (Flu A) and the Doctor was so patient. And the guy in the front Johnny? His customer service is top notch. I even asked if i could steel him for my company but he declined. Lol. Great service from.front to back and Johnny even discharged us with. Final laugh. Will def be coming back. Hopefully not to soon of course . Thank you Nemours great job

5 /5 Berlandya Henri: Everyone was polite, from the girl at the front desk, to nurse Robin, to Dr. Valez. We got quick service and my baby was starting to perk up before we even made it home.