NCH Baker Hospital- Emergency Center - Naples (FL)

4 /5 John Hauss: Aside from the waiting, I was very pleased with the staff, I cant remember the name of my Emergency Nurse who prepped me for an ablation, or the 2 Nurses that tended to me in the Operating Room. The Anesthesiologist was very personable and brought me happily into my dream state. Of course Dr. Samantha Sublette rocks. Room Nurses were pleasant and worked hard to please me at all times. And especially Natalie the charge Nurse who called my daughter to let her know I forgot my cell phone that Im typing this on.

5 /5 Ben: I’m volunteering at NCH Naples Downtown Emergency Room for the past 4 months, every week. I have a high level of expectations near perfection. I can state that the emergency department is well managed. The place is very clean and out of germ. The department is well staffed, well organized and well managed. The main fact is that they have a very large inbound volume of patients The nurses are exceptional, juggling between emergencies after emergencies, heart attacks, car accidents, motorcycle crashes, strokes, accidents and more. Remember this is the main emergency room in Naples for extreme cases. Usually, the frustration is coming from patients with smaller emergencies, due to the need to take care of patient with extreme emergencies. Something patients are not aware too, is that a blood test or a CT scan or another test can take 1H or more to get results. Hence the impression of waiting for nothing and the frustration, again due to the volume. The doctors are the best and coming from the entire hospital. Compared to other emergency facilities, you have a specialist available at anytime for all cases. I’m glad I’m able to help and support this amazing team of experts and professionals. I’m really proud of it. There is no different treatment between any patient. It’s not first come first serve, but biggest emergency is first serve; and served with perfection and attention. Thank you to all the NCH staff and for the amazing patients, for having patience.

1 /5 Surge Kalaba: This place is pretty rough. They will triage you quickly but if you need real help it’s going to take the entire day. Update: Don’t go here. Another update: $ They charged $8000 for making us wait over 7 hours. This place needs to be federally prosecuted for what they are doing to people.

1 /5 Joanne Scarborough: Worst experience ever. Waited for over three hours - my husband had a severe cut on his nose - they never cleaned it, provided ice, anything. We left. Dont waste your time - go to an urgent care clinic.

1 /5 Bee More: NO SENSE OF URGENCY FOR AN ER!! They werent busy. My daughter had SEVERE life- threatening allergy attack/Anaphylaxis & it took 19 minutes to get ephenephrine in her even though I kept nicely asking. She visibly could not breath, was bright red and swollen in face & chest and her entire body was profusely shaking, etc. A man PA (?) wanted to slowly take blood test before giving ephenephrine? WHAT? Then he almost administered medication that my daughter is allergic to WITHOUT ASKING or confirming!! Plus I already gave Benadryl and they were going to give more Benadryl again. They dont ask basic questions that any ER should be required to do so. We waited for almost a couple of hours where our nurse didnt even quickly check on patient - I had to go find the nurse since pharmacies were closing. WEVE NEVER SEEN SUCH INCOMPETENCE. Only positive is the volunteer brought my daughter a heated blanket on arrival and the doctor seemed nice at discharge. BEWARE going here! My daughter could have DIED if they injected her with other medications shes allergic too, all while she was having a life threatening nut allergy attack. Well never forget our epipen again while on the road even though weve never had to use it EVER (over 16 years)!!