1 /5 Mo’: Brian, who seems to be the manager, was not listening and contradicting himself when I expressed that they did not fully take off the nail glue from my pervious gel tip set. I showed him my nails, and he was, at first, in agreement, that there was nail glue. I had went to get my nails done with them for a plain manicure, no polish or top coat, as I was wanting my nail beds to breathe. Brian agreed to have someone else to buff out and take off the nail glue. They had me soak my fingertips in alcohol, I asked if they could individually wrap them, he said, “oh no, you don’t need that”. I soak them, and Kathy, starts to just buff around the edges of my nail, when the glue was on the entire nail, not just the edges, she then puts cuticle oil on and tells me to wash my hands. I tell her, there is still glue, you did not take it off. She insists “that’s just your nail” when I know for a fact, and Brian himself stated, it was glue. I go to Brian and express my concerns. He stated, “oh no that’s just your nail. I have been doing nails for 20 years, trust me, it’s your nail” I said “Brian, I have had my nails for 32 years and I know what nail glue looks like” he said “I don’t recommend taking off the remaining of the glue, as your nail is so thin” I said “Brian, so you’re saying, that there is nail glue still on my nail. What happens if I would have came for a fill or a new set, would you leave the old glue or take it off?” He gets visibly upset and says “okay fine, sit down, I’ll buff out the glue, but your nails will be really thin” I said “Brian, I don’t trust any of you touching my nails as a moment ago, you said, it’s just your nail, now you’re agreeing it’s glue. I paid $19 for them to botch my nails. I do not recommend this place at all. Here is a visual of the active glue, after they said they “fixed it”
