1 /5 Geraldine Davila: I recently visited Archer Nail studio expecting a professional and satisfactory experience. Unfortunately, thats not what I got.
I got booked with an inexperienced nail artist who didn’t do what I asked for, hurted me really badly, took 3 hours and didn’t finish her job. They made me pay, promising they will redo it for free next time since I was rushing for an international flight. I was surprised when I called the salon 1 week after coming back from my trip, and walked all around with bloody sticky uneven awful nails, the owner told me he wasn’t gonna fix it for free because it was a long time and he didn’t know about it. It was after I left a google review that he called me and made me remove the review if I wanted them to fix my nails, I accepted it because I was not going to lose all my money.
I went there again for my nails to be fixed with another nail artist, this time it went well. I was very happy at first but just 4 days after my appointment, my nails are already chipped, and even broken! I paid for a service (acrylic) that it’s supposed to last for at least 2 weeks! that’s why the higher price.
When I politely brought this to the owners attention, I was met with a rude and dismissive attitude saying he wasn’t gonna repair them and I have to pay.
To make matters worse, when I asked about their guarantee policy, I was told they offer 2 days guarantee on their work. Thats unacceptable for a business in the service industry.
Needless to say, I will not be returning to this place and would advise others to think twice before visiting. Poor customer service and lack of accountability for their work is not worth the risk.Ive tried contacting the salon to express my concerns, but they havent responded. Its clear that customer satisfaction is not a priority here.
