2 /5 Jadyn Thibodeau: Unfortunately, my experience at Love Nail Salon was disappointing from start to finish. The issues began when I first called to inquire about basic service prices. I asked about the cost of a gel pedicure, followed by a regular pedicure, and before I could even finish my sentence to book an appointment, the owner abruptly hung up on me—without a simple "Is there anything else I can help with?" or even a "Goodbye." In hindsight, that should have been my sign to take my business elsewhere, but I decided to call back and book two regular pedicures.
When I arrived, the owner apologized for hanging up and assured me she would "cut us a special deal" in place of the student discount I had originally asked about. However, the basic pedicure, which was listed online for $40 and included a massage, took no more than 20 minutes and did not include a massage at all.
After the pedicure, we inquired about a simple no-color manicure (just a nail clean-up with clear polish). Again, the owner mentioned a "special deal" but ultimately charged $60 in total—$40 for the pedicure and $20 for the no-color manicure. There was no actual discount.
While the nail technicians themselves were skilled and professional, the owner’s management and quality control left much to be desired. If a pedicure is advertised as including a massage, it should be provided. To top it off, when I stood up to leave, I noticed my thumb nails were visibly uneven—something that should never be overlooked in a standard manicure. At that point, I was so frustrated that I went home and fixed them myself.
Overall, my experience was underwhelming, and I won’t be returning.
