JUAN M GARCES M.D., F.A.C.E MEDICAL CENTERS OF MIAMI - Miami Lakes (FL)

5 /5 Edith Ysada: My husband and I have thankfully been his patients. Dr. Garcés is a caring and extremely thorough physician. My husband has been his patient for 25 years, and I have been his patient for 5. Not once have we called him that we did not get a call back. What an incredible human being and doctor! Like my husband always says: God in Heaven and Dr. Garcés on Earth! Thank you DR. GARCES!!!

1 /5 Diana F: WORST DOCTOR OFFICE EVER! Completely disorganized, nobody takes responsibility, and always giving excuses "we didnt receive it" "it got lost" "the fax doesnt work" "internet doesnt work" nothing works in that office apparently! The last visit, they made me wait for 45 minutes, doctor finally walks in, get interrupted after 3 minutes, doctors walks out, leave me waiting again for ANOTHER 45 MINUTES! I decide to leave, and finally Doctor leaves another patience to come see me! and then FINISH THE VISIT IN THE HALLWAY! Plus Doctor changes my dosage, it doesnt get recorded, and the staff sent the wrong medication, I call to tell them I got the wrong dosage (old), then I have to repeat this same message 11 more times because apparently when you tell them the first 10 times they didnt think it was important to record the change of dosage on my file. SO EVEN AFTER THE LAST VISIT (after I have said it 10 times) Doctor himself aske me again if my dosage was X (the old one) and I lost it. THIS IS THE WORST OFFICE, DISORGANIZED, UNHELPFUL! EVERY VISIT and Im not kidding EVERY VISIT IS A STRUGGLE, EVREY CALL IS A STRUGGLE! Called 3 times “call back tomorrow” for the results of my bloodwork and on the 3rd call they tell me DOCTOR IS ON VACATION! Were the staff not aware the doctor was on vacation??

1 /5 Diana Fung: If can give negative stars I would! The Doctor itself is great but the office its such a nightmare! I have been holding up complaing because of the doctor but the people working at the office is as useful as a rock! Faxes get lost ALL THE TIME. They tell you they have received it and then it dissapears. Leave voice mail and nobody replies. Asked for refills they said they will give you two months and then I have to call for a week to finally get the refill! Ask to send Doctor referrals say they have done it and then when the other office says they havent received anythning, they say oh their fax machine broke down. Last altercation (keep in mind this is a constant battle for the last 3 years since I have been going to see this Doctor) ME: Im running out of medication Girl at the office: You have to see the Doctor to get more refills ME: ok set up an appointment Girl at the office: Is in two months ME: ok but I dont have enough medicaiton Girl at the office: We will give you refill until the appointment in two months One months later - NO MORE REFILLS ME callings several times to find out what happened - No answer, leave a voicemail no call back. ME calling for the third time - Girl at the office: Ok, I will send refill to the pharmacy ME calling for the fourth time becaue pharmacy says theres nothing. Girl at the office: You need to come to see the Doctor to get refills ME: I MADE AN APPOINTMENT ALREADY Girl at the office: yes. ME: SO I NEED ENOUGH MEDICATION UNTIL MY APPT Girl at the office: You havent been here in two years [...] ME: Not true! Otherwise how did I get the medication last this long!?!? Girl at the office: ok, your appointment is in a month ME: YES BUT I NEED MEDICATION UNTIL THE APPOINTMENT! Girl at the office: Ok you will get it tomorrow It literally took me one week and three days to get a refill that they supposedly approved already. Finally gets the medication for today.

3 /5 virginia porro: BEAUTIFUL OFFICE. FANTASTIC. ATMOSPHERE, GIRL ARE THE BEST, EASY APPOINTMENTS , THE DOCTOR SHOWED NO INTERRST IN MY AS A PATIENT, FIND A DR THAT CARES

5 /5 Angiolette Ortegon: Great doctor, friendly staff, wait time no more than 40 minutes, besides he is an endocrinologist and also primary care doctor.