2 /5 Keke Jhanai: I got a pedi and a SNS dip on my fingers with gel polish done on Sat, Sep. 14. By Monday, Sept. 16, the gel nail polish started chipping on my thumbs for no apparent reason as there was no damage done to my nails. I sent a photo to the IG page and asked if I could come in on Wednesday to get my nails repainted. The person responded that I could. However, I wasn’t able to come on Wednesday so I came on Saturday, Sept. 21 for the same issue. When I came in, there were 4 women waiting to be seen. A guy closer to the front door asked what I wanted help with. I told him that I needed 3 nails repainted and he told me that I’d have to wait for 4 women that needed a full service before I could be seen. I asked how long the wait would be, the guy said he didn’t know. Meanwhile, if someone that came in and asked for a full service with a pedi, they were directed to be seen for their service immediately. I then waited about 20 minutes after one tech became available and took someone waiting. So then spoke to the same guy by the front door and showed him my nails that needed to be repainted and asked if it could be done by the next tech available since it’s quick. He said I would still have to wait. After waiting about 10 more minutes, I decided to leave. I’ve had times I’ve had to come in because of a tech error on my nails and if it’s quick, they usually let me be seen at the next available. I am dissatisfied that my gel nail polish started chipping away after 2 days when I’m used to it lasting for a whole 3-4 weeks normally. I’m disappointed because when I went in to get the error fixed, I was going to be forced to wait at least an hour for a 15 min at most repainting of 3 nails. Mind you, I only have one thumb and index finger pictured but both of my thumbs look chipped as bad as my one thumb pictured. I like the spa, they are busy, but I like the two people I worked with and would like to continue going back. I’m just not gonna go back if I receive similar treatment.
