2 /5 Monique Jones: After years of being a loyal customer to the owner and nail tech "Kevin", even after the quality of his work declined drastically over the past 2 years, but I continued to support his business believing his skill and technique would rebound, he decided a few days ago that he could no longer [work] with me because Im difficult. Lets see, I get the SAME thing every time I come in... gel over lay or gel fill with clear gel polish or the "Seven Wonders of OPI" gel polish, natural thickness, ballerina shape at the tips (just not square or too narrow) and maybe a pedicure from his mom every blue moon, for 5 years straight, I mean how difficult was that Kevin, truly?? If I frequent any establishment for 5 years and Im working with the SAME staff, I would hope my patronage is appreciated enough to remember my preferences. Kevin took issue with my refusal to continue paying him for less than satisfaction with his work, and when I pay for a service I shouldnt need to pay someone else to fix it. I shouldnt need to repeat common sense actions to a licensed nail tech; please shape all 10 of my nails, the SAME shape, dont over drill my nails to the point that heat from the drill is burning my nail/skin, and slow down while youre working on my cuticles because my skin is being cut or broken open. Between the poor service I was getting and frequently being over charged for the same services on different days, I just stopped tipping and reduced my visits since speaking up about these issues only led to dissatisfaction with my nails and regret of giving him one more chance. Kevin started out as a consistent and detail oriented nail tech, but he lost focus on the quality of his work and the once high level of customer service I recieved, changed to blatant unappreciation, so Ill glady move on if my business isnt valued. I only gave 2-stars because his mom always did a great job on my pedicure and gives the best foot massages. Thankfully I found Mia at Bliss Nail Loung (moved out of state since original review), and I appreciate her attention to detail and customer service.
